About this role
Salary: £60,000 - 70,000 per year
Requirements: Strong experience within a Managed Service Provider, technology consultancy or outsourced IT environmentProven experience managing senior-level client relationshipsConfidence presenting to Managing Directors, Finance Directors and leadership teamsExperience producing technology roadmaps, budgets, improvement plans or strategic recommendationsBroad technical knowledge across Microsoft technologies, cloud, cyber security, infrastructure and modern workplace solutionsAbility to explain technical risks and recommendations without unnecessary jargonStrong commercial awareness and ability to identify genuine client opportunitiesExperience coaching, mentoring or supporting the development of othersProactive approach and confidence taking ownership of decisionsFull UK driving licence and ability to travel regularly to client sitesAbility to ask the right questions, understand the wider business picture and bring together appropriate technical expertise; deep specialist expertise in every area is not required Responsibilities: Manage a portfolio of important client relationships and act as a trusted technology advisor to senior leadership teamsLead strategic technology reviews and client roadmap meetingsDevelop strong relationships with senior stakeholders and business leadersUnderstand clients commercial goals, operational challenges and future plansProduce clear technology strategies and longer-term improvement roadmapsHelp clients plan technology budgets and investment prioritiesTranslate technical risks and recommendations into straightforward business languageAdvise clients across cloud, cyber security, infrastructure, resilience, AI and automationReview client environments against agreed standards and best practiceIdentify technology risks, improvement opportunities and future project requirementsPrepare and review client proposals for technical accuracy and commercial suitabilitySupport and coach colleagues involved in strategic client relationshipsMaintain visibility of client priorities, opportunities and upcoming requirementsWork with technical, service delivery and commercial teams to ensure recommendations are practical and deliverableHelp maintain a consistent approach to strategic client engagement and support colleagues in client planning and technology alignment Technologies: AICloudSupportSecurityDevOps More:
We are recruiting confidentially for an established, successful and growing technology services business and Managed Service Provider. This senior, highly client-facing role combines technology strategy, relationship management, team support and commercial awareness. It is not a hands-on support position and involves working closely with business owners, Managing Directors, Finance Directors and internal IT leaders. The role offers genuine influence over how we manage strategic client relationships, deliver technology planning and develop our wider service. Salary is £60,000 to £70,000 depending on experience, with hybrid working, regular client travel and a competitive benefits package. We will share further details about the company, working arrangements and benefits with suitable candidates during the recruitment process. Applications and initial conversations will be handled in strict confidence.
last updated 41 week of 2026