About this role
Salary: £25,000 - 30,000 per year
Requirements: Great customer service skillsPositive and passionate about technologyGood problem solving skills1st line level experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers, and Active DirectoryExperience of working in a managed service provider environment is ideally preferred, though we will consider other candidates with a customer-focused attitudeWillingness to work from the office 5 days a weekAbility to work standard hours from 8.30am to 5.30pm Responsibilities: Provide remote and onsite 1st line support to clients relating to our core technologies, including Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers, and Active DirectoryAct as the first point of contact for support callsCarry out installation work on our core technologiesAchieve personal and team Golden KPI targets, including customer satisfactionWork tickets in order of SLA and priorityMaintain system documentation Technologies: Active DirectorySupportMicrosoft 365SharePointWindowsOffice 365Security More:
We are a dedicated Service Desk working closely together to help clients succeed through technology. This is a fun and rewarding environment where people are looked after and supported to reach their full potential. The role is based in Paddock Wood and offers a salary of £25k to £30k DOE. We provide 25 days holiday, your birthday as an additional annual leave day, an annual staff bonus, pension scheme, two weeks of dedicated training days, service desk gamification rewards, free onsite parking, Ride2work scheme, fully air-conditioned offices, onsite games room, dress-down Fridays, unlimited free fruit and soft drinks, a beans-to-cup coffee machine, company-paid quarterly social events, new client introduction bonus, new staff introduction bonus, regular anonymous pulse surveys, and PerkBox discounts and offers.
last updated 35 week of 2026