About this role
Salary: £85,000 - 91,000 per year
Requirements: Significant experience as a Business Analyst in complex technology delivery environmentsProven success delivering large-scale transformation initiatives using Agile methodologiesStrong requirements elicitation, analysis and documentation skillsExperience facilitating workshops and engaging effectively with senior stakeholdersAbility to simplify complex problems and identify practical solutionsExperience working closely with Product, Engineering, Architecture and Design teamsStrong stakeholder management, communication and influencing skillsExperience managing competing priorities across multiple workstreamsSalesforce platform experienceExperience with CRM transformation programmesFinancial services or regulated industry experienceCustomer-facing digital platform delivery experience Responsibilities: Lead analysis of complex business challenges across multiple teams, processes and technology platformsFacilitate workshops, discovery sessions and stakeholder interviews to identify business needs and opportunitiesTranslate strategic objectives into clear, actionable requirements and delivery outcomesDevelop current-state and future-state process models, operating models and capability assessmentsDefine and manage epics, user stories, business rules and acceptance criteria within agile delivery teamsCollaborate with Product Owners, Architects, Engineers and UX specialists to shape solutionsEnsure regulatory, business and customer requirements are understood and traceable through deliverySupport product prioritisation by balancing business value, risk, technical constraints and dependenciesInfluence senior stakeholders and drive evidence-based decision makingContribute to improving our business analysis practices and mentor less experienced analysts where appropriate Technologies: CRMSupportLESSSalesforceUX UI Design More:
We are a leading UK organisation undergoing significant digital transformation, and our high-performing technology and product delivery team is looking for a Senior Business Analyst to help maximise the value of Salesforce and related technology platforms. This is a permanent role based in London with hybrid working. We offer a competitive salary, performance-related bonus, comprehensive pension scheme, private medical cover, life assurance, income protection, flexible holiday options, professional development and study support. We foster an inclusive, collaborative culture focused on continuous improvement and innovation.
last updated 41 week of 2026