About this role
Salary: £? - ? per year
Requirements: Experience in IT Service Delivery, IT Operations, IT Systems, or a similar roleStrong stakeholder and supplier management experienceExperience managing or working with third-party IT service providersGood understanding of IT service management and operational processesStrong technical understanding of end-user computing and Microsoft 365Experience with Intune and/or JamfExperience supporting Windows and Mac environmentsGood understanding of Entra ID / Azure AD, Exchange Online, and SharePoint OnlineExperience managing users, devices, and joiner/mover/leaver processesExperience supporting IT projects and technology rolloutsStrong problem-solving and communication skillsAbility to work closely with senior stakeholders and technical teamsCrowdStrike experience is desirableExperience with meeting room / AV technology is desirable Responsibilities: Take ownership of the day-to-day delivery of IT services across our organisationAct as a key point of contact for users, stakeholders, and external IT service providersManage and maintain effective relationships with third-party IT suppliersOversee IT support, service requests, incidents, and escalationsHelp establish and improve IT service management processesManage joiners, movers, and leavers and ensure a smooth user experienceSupport the delivery of IT projects, technology rollouts, and service improvementsWork closely with our Head of IT to develop our IT operating modelEnsure our IT systems, devices, and services are maintained and supported effectivelyProvide technical oversight across end-user devices and Microsoft 365 servicesSupport the management of Windows and Mac environmentsHelp identify opportunities to improve IT services, processes, and automationSupport meeting room and collaboration technologyAct as a technical point of contact when working with external suppliersEnsure appropriate IT documentation, processes, and user guidance are maintained Technologies: AzureSupportMicrosoft 365SharePointWindowsOffice 365Cloud More:
We are a growing UK organisation developing our IT function to support an expanding team. We are seeking a hands-on IT Service & Systems Manager to work closely with our Head of IT and help build and develop our IT environment. This is a full-time, 6–9 month contract based in London, with travel to our Cambridge site approximately twice per month. The rate is up to £425 per day, inside IR35, with an ASAP start. The role combines service delivery, stakeholder and supplier management, and technical oversight.
last updated 41 week of 2026