About this role
Salary: £28,000 - 32,000 per year
Requirements: Ideally, experience in an IT support, service desk or IT technician role, with confidence providing hands-on support to non-technical usersA strong customer-focused approach and a genuine desire to help usersGood knowledge of general IT hardware and software troubleshootingExperience supporting Microsoft 365 applicationsExcellent communication skills and the ability to explain technical issues clearly to non-technical colleaguesStrong problem-solving and diagnostic skillsGood attention to detailThe ability to prioritise and manage multiple support requestsA calm and logical approach when dealing with technical issuesThe ability to work independently as well as part of a wider IT teamA flexible and collaborative approachConfidence working with users across different departments and environments Responsibilities: Provide first-line IT support to users across the businessRespond to IT queries in person, by phone and via emailDiagnose and resolve hardware and software issuesTroubleshoot desktops, laptops, printers, mobile devices and other IT equipmentProvide day-to-day support for Microsoft 365, including Outlook, Word, Excel, Teams, SharePoint and OneDriveListen to users, understand their issues and provide clear, practical solutionsEscalate more complex technical issues where appropriateHelp users make better and more efficient use of technologyIdentify opportunities to improve IT systems, processes and user experienceWork closely with the wider IT team and departments across the businessMaintain a high level of customer service and user satisfaction Technologies: ExcelHardwareSupportMicrosoft 365MobileSharePointOffice 365 More:
We are an established business with an internal IT team supporting users across a busy, varied site and different buildings and environments. We are investing in our IT systems and infrastructure, and offer the opportunity to develop technical skills, learn new technologies and contribute to improvements. This hands-on role offers broad IT support activities and the chance to become a key member of our team. Benefits include 27 days of annual leave plus bank holidays, an additional day off for our annual company Fun Day, the option to purchase additional annual leave, death-in-service cover of four times annual salary, discounts across our full product range and secure onsite parking.
last updated 41 week of 2026