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Senior IT Support Engineer @ Shields Talent Ltd

West George Street 234, MotherwellOnsiteFull-time
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About this role

Salary: £40,000 - 40,000 per year

Requirements: At least four years of experience in IT supportAt least one year of experience with Azure AD and one year of experience with Microsoft IntuneStrong working knowledge of Microsoft technologies, SharePoint, and a broad range of IT platformsExperience with Azure cloud hosting is advantageousKnowledge of Cisco, Fortinet, VoIP telecommunications, virtual platforms, or other emerging technologies is beneficialA genuine passion for IT and a proactive interest in technological innovationA confident, analytical, and solutions-focused approach to complex issuesStrong written and verbal communication skills, with the ability to build trust with clients and colleaguesAbility to manage priorities, take ownership, and consistently deliver high service standardsCollaborative outlook and willingness to support the development of the wider teamIdeally, a degree at 2:1 or above; candidates with strong academic qualifications and demonstrably high IT capability are also welcome to applyMust have the right to work in the UK; sponsorship is not availableFull UK driving licence required Responsibilities: Deliver responsive, professional second- and third-line support across a wide range of client environmentsDiagnose and resolve complex technical issues, communicating clearly with clients and colleagues throughoutContribute to the design, testing, and continual improvement of client and internal technology solutionsIdentify relevant emerging technologies and share practical recommendations with the wider teamSupport the successful implementation of new solutions that add value for clientsCollaborate with colleagues across the business and contribute to a positive, knowledge-sharing culture Technologies: AzureCloudCiscoSupportMicrosoft IntuneMS TeamsSharePoint More:

We are partnering exclusively with an established, growing IT consultancy and managed services business to recruit a Senior IT Support Engineer. Our team is around 30 people, providing IT support, consultancy, and professional services to a diverse client base across the UK. This role offers the opportunity to take ownership of complex technical work, influence technology adoption, and shape your development alongside IT support consultants, managers, and partners. The position is based in Motherwell, with client site visits across the central belt, Monday to Friday from 9:00 a.m. to 5:00 p.m. (35 hours per week). The salary is £40,000, with reviews that recognise contribution and progress. Benefits include an annual profit-related bonus scheme, company pension, cycle-to-work scheme, health and wellbeing app with access to a digital GP, 30 days annual leave with the option to purchase five additional days, and company events and social activities. The interview process comprises an initial online screening, a first-stage interview via MS Teams, and a final onsite interview.

last updated 41 week of 2026

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