About this role
Salary: £27,500 - 27,500 per year
Requirements: Good understanding of Microsoft Windows operating systemsBasic knowledge of Microsoft 365 applicationsStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to prioritise workload and manage multiple tasksStrong attention to detail and documentation skillsWillingness to learn new technologies and processesGCSEs (or equivalent), including Maths and EnglishPrevious experience in a helpdesk, service desk or customer support environment is desirableKnowledge of Active Directory and Office 365 administration tools is desirableFamiliarity with ticketing systems is desirableUnderstanding of networking fundamentals, Wi-Fi and device connectivity is desirableIT qualifications such as CompTIA A+, Microsoft Fundamentals or BTEC are desirable Responsibilities: Act as the first point of contact for IT-related issues across the businessProvide technical support to end usersManage service requests and incidents in line with departmental procedures and service level agreementsSupport users with hardware, software, mobile device and connectivity issuesAssist with setting up and configuring equipment for new starters and leavers Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileOffice 365Windows More:
We are recruiting for an IT Support Analyst to join our client in Tiverton, Devon. The role is Monday to Friday, 9 a.m. to 5 p.m., for 35 hours per week.
last updated 41 week of 2026