About this role
Salary: £50,000 - 63,000 per year
Requirements: Experience providing IT supportExperience in project management and change managementA strong track record of process improvement and service optimisationExperience managing third-party suppliers and outsourced service providersKnowledge of IT service delivery best practicesExcellent stakeholder management and communication skillsThe ability to balance strategic thinking with a hands-on approachStrong organisational and project delivery capabilities Responsibilities: Identify, review and implement process improvements across our IT estateManage and develop our relationship with the Managed Service Provider, ensuring high levels of service deliveryReview and enhance our starter, mover and leaver processesImprove site visit procedures and on-site support servicesDrive efficiency initiatives and automation opportunities to streamline business processesSupport the delivery of operational and strategic technology projectsAct as a trusted deputy to our Head of Technology, helping reduce operational pressure and improve overall service effectiveness Technologies: Support More:
We are seeking an experienced, proactive IT Operations and Technology professional to support and enhance our technology function. Working closely with our Head of Technology, you will help stabilise day-to-day operations, improve processes, manage third-party suppliers and deliver practical technology improvements across our growing organisation. This hands-on, solutions-focused role combines operational support with transformation initiatives. You can work from home three days a week.
last updated 41 week of 2026