About this role
Salary: £? - ? per year
Requirements: Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support roleStrong knowledge of Windows 10/11, Active Directory, Microsoft 365, desktop and laptop hardware, printers and peripheral devicesExperience logging and managing incidents through an IT Service Management systemExcellent troubleshooting and problem-solving skillsStrong customer-facing communication skillsExperience working within an ITIL-based support environmentDesirable: experience with Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune or modern endpoint management, Citrix, Sophos, asset management tools, or within healthcare or the wider public sector Responsibilities: Provide 2nd line support for desktop, laptop and endpoint-related incidentsTroubleshoot and resolve hardware, software and peripheral issuesSupport Windows operating systems and Microsoft 365 environmentsManage users, devices and security groups within Active DirectoryConfigure and maintain desktops, laptops, printers and telephony equipmentBuild, deploy and install new IT equipmentSupport hardware refresh and technology rollout projectsEscalate complex incidents where required and work closely with specialist teamsMaintain accurate asset management and support documentationDeliver excellent customer service and keep users informed throughout the resolution process Technologies: Active DirectoryCitrixHardwareSupportITILMicrosoft 365SecurityWindowsOffice 365 More:
We are partnering with a large public sector organisation to recruit six Endpoint Support Engineers for an initial contract of approximately three months. The role is based in Ipswich and is onsite and field-based, providing hands-on 2nd line desktop and endpoint support across a large, complex IT environment and multiple sites. It combines remote troubleshooting with onsite technical support. Pay is £14.32 PAYE or £18.07 Umbrella per hour.
last updated 40 week of 2026