About this role
Job summary
This is an exciting opportunity to join Runcorn Primary Care Network (PCN) and be part of the start of our new Neighbourhood Health team, employed by our local federation, GPHC. The initial focus will be on developing a new Neighbourhood Multidisciplinary Team (MDT) approach, bringing together professionals from multiple health, care and community organisations around the needs of local people. As Care Coordinator, you will play an important role in connecting services, supporting individuals and helping colleagues from different clinical and non-clinical backgrounds work together effectively as we develop this new way of working.
This is a permanent role with significant long-term potential to grow and evolve alongside the neighbourhood model, giving you the opportunity to help shape both the MDT and the wider development of neighbourhood services and hubs. If you are collaborative, proactive, and enjoy working across organisational and professional boundaries, this is a fantastic opportunity to be part of driving a modern, integrated model of care from the outset.
Main duties of the job
Key Priorities
Ensure the efficient organisation and coordination of MDT meetings, accurate tracking of patient pathways, timely collection and recording of information, and effective communication between members of the MDT and relevant partner organisations
Maintain accurate and up-to-date records of patients being considered or managed through relevant pathways
Work closely with clinicians and other members of the multidisciplinary team
Contribute to the delivery of a high-quality, organised and responsive service, supporting the MDT to meet relevant targets and improve patient care
Escalate delays, concerns or issues appropriately to the Neighbourhood Clinical Lead or relevant clinical professional.
Act as a key administrative point of contact for MDT-related queries
About us
You will be employed by the GP Federation, GP Health Connect Ltd. GP Health Connect is a forward-thinking primary care provider organisation committed to delivering high-quality healthcare services and supporting our member practices, patients and communities. We currently employ ARRS staff on behalf of the PCN and deliver services across Runcorn within the practices and community venues.
R Health PCN is a progressive and collaborative Primary Care Network (PCN) dedicated to enhancing patient care and supporting healthcare professionals. Our PCN is committed to promoting health and well-being through patient-centred services and integrated care, with a focus on meeting the needs of our community. Join us in delivering high-quality healthcare and making a positive impact on patients' lives.
Job description Job responsibilities
MDT Coordination
Coordinate regular MDT meetings, including arranging dates, preparing agendas and circulating relevant patient lists and information.
Attend MDT meetings and accurately record discussions, decisions, outcomes and actions.
Maintain an effective system for tracking actions arising from MDT meetings and ensure these are followed up within agreed timescales.
Ensure that relevant clinical and administrative information is available to support effective MDT discussions.
Act as a key administrative point of contact for MDT-related queries.
Patient Pathway Tracking
Maintain accurate and up-to-date records of patients being considered or managed through relevant pathways.
Monitor patient pathways and identify potential delays or outstanding actions.
Escalate delays, concerns or issues appropriately to the Neighbourhood Clinical Lead or relevant clinical professional.
Ensure that information relating to patient pathways is accurately recorded on appropriate electronic systems.
Support the MDT in monitoring progress against relevant targets and timescales.
Administration and Information Management
Provide comprehensive administrative and secretarial support to members of the MDT and wider clinical teams.
Maintain accurate electronic records and databases in accordance with organisational requirements.
Collate information and produce reports to support audits, performance monitoring and service development.
Ensure that documentation and information are appropriately maintained and readily available to authorised staff.
Support the development and maintenance of effective administrative processes and tracking systems.
Communication and Liaison
Communicate effectively with clinicians, nurses, allied health professionals and other members of the multidisciplinary team.
Liaise with external organisations, support services and other relevant agencies where required.
Respond appropriately to queries relating to MDT processes and patient pathways.
Establish and maintain effective working relationships with colleagues and partner organisations.
Communicate sensitive and confidential information in accordance with relevant policies and procedures.
Collaborative Working Relationships
Recognise the roles of colleagues within the organisation and their contribution to patient care.
Demonstrate the ability to work effectively as part of a multidisciplinary team.
Foster and maintain effective working relationships with clinicians, nurses, allied health professionals, administrative colleagues and external organisations.
Liaise appropriately with members of the wider health and social care system where required.
Recognise personal limitations and seek advice or escalate matters to the appropriate colleague when necessary.
Contribute positively to the development and effectiveness of the neighbourhood MDT.
Knowledge, Skills and Experience Required
Previous administrative experience, preferably within a healthcare or similar environment.
Experience of working with data, electronic records and information systems.
Experience of working within or supporting a multidisciplinary team would be desirable.
Good organisational and time-management skills, with the ability to manage competing priorities.
Good written and verbal communication skills.
High level of attention to detail and accuracy.
Understanding of confidentiality, information governance and data protection requirements.
Education, Training and Development
Demonstrates a commitment to continuous personal and professional development.
Participates in relevant training and development opportunities identified through appraisal and service requirements.
Demonstrates an understanding of relevant practice, PCN and organisational policies and procedures.
Keeps knowledge of relevant administrative processes, information governance requirements and NHS systems up to date.
Safeguarding:
All members of staff have a responsibility to ensure the Safeguarding of patients within the organisation. Ensure knowledge of Safeguarding policies and training is up to date Demonstrate due regard for safeguarding and promoting the welfare of children.
Confidentiality:
In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data
Keep up to date with IG And GDPR legislation
Health and safety:
The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health and Safety policy and the Infection Control policy and published procedures.
Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across all areas Using personal security systems within the workplace according to organisation guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial and or corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas, general and patient areas generally clean, identifying issues, hazards and risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation, where appropriate, with other managers Undertaking periodic infection control training, minimum annually Equality and diversity:
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal and Professional development:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
To undertake any identified training and development related to the post identified in annual review or deemed appropriate
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Ensure own actions contribute to the maintenance of a quality service provision
Quality:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Develop and maintain effective working relationships with colleagues
Effectively manage own time, workload and resources
Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the organisation
Communication:
recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, stakeholders, patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services:
Apply GP Health Connect Limited policies, standards and guidance Apply relevant policies, standards and guidance of practice within which you work Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Skills and Knowledge Essential
Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple caseloads and meet deadlines. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to plan and co-ordinate high-level meetings (e.g., MDTs). Highly motivated to work collaboratively as part of a wider multidisciplinary team.
Desirable
Experience handling difficult or sensitive conversations with patients and families. Advanced data analysis and data extraction skills using Excel.
Experience Essential
Experience working within a health, social care, or voluntary sector environment. Experience handling patient/client-facing interactions and co-ordinating patient care pathways. Experience using clinical IT databases and record systems. understanding of patient confidentiality (GDPR) and safeguarding policies.
Desirable
Experience within an NHS Primary Care Network (PCN) or GP Practice. Pre-existing knowledge of local community, housing, and social care assets.
Qualifications Essential
GCSE or equivalent in English and Maths (Grades A*C / 49). NVQ Level 3 or 4 (or equivalent experience) in health, social care, or business administration or equivalent experience. Evidence of continuous professional development.
Desirable
Formal Care Coordination or Health Coaching certification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GP Health Connect Limited
Address Suite J, Axis House
Tudor Road, Manor Park
Runcorn
Cheshire
WA7 1BD
United Kingdom
Employer's website https://www.gphealthconnect.co.uk/ (Opens in a new tab)