About this role
Job summary
30 hours per week, Monday to Friday. Working pattern will be agreed with the successful candidate to meet the needs of the service.
An exciting opportunity has arisen to join our administration team within the Older Adults Community Treatment Team based at Ashmore House in Ashington. The main duties include supporting clinical and medical colleagues on a daily basis administratively and more importantly assisting service users, families and carers with requests within the remit of the role.
This is a rewarding role within a supportive team environment and opportunities for personal development throughout your career in the Trust will be explored during your appraisal if requested and supported.
Main duties of the job
The post holder will be working alongside others within the administration team and with clinical colleagues, providing confidential and efficientadministrative support with allocated duties. A good knowledge of Microsoft packages and typing qualifications are essential for this role.Duties include:o Taking telephone calls and receiving visitors to the serviceo Typing reports and letterso Working out of a shared inboxo Taking notes to meetings on occasionso Updating patient information systems (training will be given)o Maintaining diarieso Arranging meetings if requestedo Ordering supplies (training will be given)o Reception dutieso Supporting the clinical team and admin colleagues under the direction of the Admin Team Leado Other duties as required.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 9th October 2026
Closing date : 23rdOctober 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualifications Essential
Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
NVQ 2 in Customer Service NVQ Level 2 in Business Administration. Working towards Level 2 standard in Maths and English.
Skills and Knowledge Essential
Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently. Undertake repetitive tasks whilst maintaining attention to detail. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.
Desirable
Knowledge of working in an NHS environment. Ability to maintain and update patient information database(s).
Experience Essential
Ability to uphold confidentiality at all times. Ability to uphold confidentiality at all times. Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
Experience of working in an NHS/health care setting. Experience of processing NHS/health care documentation. Experience using stock ordering and/or petty cash systems. Experience of working with paper-based and electronic filing systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Ashmore House
Green Lane
Ashington
NE63 0EY
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)