About this role
Job Summary:
We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company. Core Duties: Technical Product Expertise · Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.
• Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization. • Evaluate product performance and installation characteristics through structured testing and field validation. • Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps. Field Engagement & Dealer Support
• Conduct dealer visits, installer ride-a-longs, and technical evaluations.
• Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers. • Diagnose installation challenges and provide recommendations to improve outcomes. • Support strategic account visits and key product demonstrations. Product Development & Validation · Assist in prototype evaluation and product testing.
• Develop testing protocols for new products and product improvements. • Benchmark competitive products and installation methodologies. • Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes. Training & Knowledge Transfer · Support the development of technical training content, installation standards, and best practices.
• Conduct technical workshops and installer training programs. • Translate complex technical concepts into clear, repeatable procedures. • Establish and maintain technical installation standards globally. Competitive & Market Intelligence · Monitor industry trends, competitive product developments, and emerging technologies.
• Perform competitive product evaluations and market benchmarking. • Provide recommendations for future product roadmaps and innovation initiatives.
Basic Qualifications Required Experience
• Minimum 10+ years of experience in: • • Paint Protection Film (PPF) • Automotive Window Film • Architectural Film • Surface Protection Products • Related installation-based industries
• Demonstrated experience working with multiple major film brands and installation methodologies. Technical Competencies
• Advanced installation expertise across complex vehicle applications, including: • • Multi-piece bumpers • Mirrors • Headlights • Roof applications • Deep recess installations • Bulk installation techniques • Plotter-generated pattern workflows
• Strong understanding of: • • Adhesive systems • Surface preparation • Stretch behavior • Film construction • Post-heating requirements • Product durability characteristics
• Advanced proficiency with design and pattern software platforms, including DAP and related technical tools. Communication Skills
• Ability to teach, coach, and mentor installers at varying skill levels. • Strong presentation and training capabilities. • Ability to communicate effectively with technical and non-technical audiences. • Excellent written and verbal communication skills.
Preferred Qualifications
• Former shop owner, lead installer, technical trainer, or product specialist. • Experience supporting global markets and dealer networks. • Experience working directly with product development, manufacturing, or quality teams. • Multi-language capabilities are a plus. • Improve adoption and installation consistency across key product categories.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.