About this role
Job Summary:
The Field Operations Manager provides leadership for the assigned locations in support of dealership services. Core Duties
• Lead and manage a team of dealership service employees across an assigned geographic region. • Oversee employee timekeeping, payroll submissions, and labor hour approvals. • Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees. • Develop and communicate daily installer schedules to maximize productivity and dealership coverage. • Monitor film inventory levels, place inventory orders, and ensure material availability. • Track daily dealership vehicle counts and staffing needs to align labor resources with demand. • Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement. • Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support. • Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing. • Coordinate employee onboarding at dealership locations, including system access and account setup. • Request employees pay adjustments to maintain accurate personnel records within company systems • Assist with warranty processing and other operational data entry as needed. • Coordinate new dealership account setups, including hotspot administration and operational readiness. • Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality. • Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches. • Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence. • Communicate staffing schedules and operational updates with dealership management. • Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories. • Plotter maintenance and repairs • Perform additional duties and special projects as assigned.
Basic Qualifications
• 3 years working in dealership or related experience. • High School Diploma, GED, or equivalent • 18+ years old with 2 years of driving experience. • Must have a current and valid driver’s license with a clean driving record. • Must meet insurability requirements under the company’s motor vehicle insurance policy. • Excellent communication, interpersonal, analytical and problem-solving skills • Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority. • Proficient in Microsoft Office (Word, Excel, Outlook). • Ability to multi-task with a sense of urgency • Ability to lift 25 lbs on occasion. • Travel between assigned locations required
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.