About this role
Envision Employment Solutions is currently looking for an Incident Management Specialist for one of our partners, a leading Digital Bank!
THE ROLE
When something breaks, you're the one who owns the room. From the first alert to the last line of the post-incident review, you run the process that gets things back up and keeps everyone, from engineers to executives to customers, on the same page while it happens. Two of you hold this line in rotation, so the response is never a question of who's on call, it's just how well it's run.
WHAT YOU’LL DO
Maintain the incident-management process, runbooks, and severity-classification matrixLead major-incident calls (P1, P2) and drive service restoration in minimum timeCoordinate cross-team communications, including executive, customer, and (where required) regulator messagingOwn the post-incident review (PIR) process, ensuring corrective actions are tracked to closureDrive incident KPI improvement across MTTD, MTTA, MTTR, and repeat-incident rate
WHAT WE’RE LOOKING FOR
2+ years in incident management or operationsITIL 4 certification; maneobankingnt command training preferredExperience in fintech, neobanking, or another digital-first regulated business preferred
YOU’LL THRIVE HERE IF YOU
You stay clear-headed when a major incident call is loud, urgent, and everyone wants an answer at onceYou'd rather close out a corrective action than let a PIR turn into a document nobody looks at againYou can translate a technical incident into language an executive or a customer can actually understandYou treat a repeat incident as evidence something wasn't fixed, not bad luck