About this role
Customer Service Representative | Veterinary Reception Station Plaza Veterinary Group is looking for a friendly, organized, and compassionate Customer Service Representative to join our front desk team! As one of the first faces our clients see and voices they hear, our Customer Service Representatives play an important role in creating a welcoming, supportive experience for pets and the people who love them. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep things organized when there are a dozen things happening at once, we’d love to meet you. Greet clients and help create a warm, welcoming experience Answer incoming calls and assist with client questions Schedule and confirm appointments Maintain accurate client and patient records Process payments and assist with routine front desk transactions Coordinate communication between clients and our medical team Help keep the front desk organized and daily workflows running smoothly Provide compassionate, professional support to clients throughout their visit A Quick Note About the Role This is a front desk/customer service position rather than a clinical role. Animal restraint, treatments, medication administration, and other hands-on patient care responsibilities are handled by our Veterinary Assistants and Veterinary Technicians.