About this role
Purpose Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and customer service standards. Key Accountabilities Customer Experience Works with the Store Manager to lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty Resolves customer complaints and responds to comments in a timely manner. Sales/ Revenue Management Work with the Store Manager to drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably. Support monitoring of store key performance indicator to track healthiness of business operations. Store Management - Operations Key Accountabilities (Continued) Stock Management People Management Other Tasks Provide support to marketing to ensure customer representation in events Maintains awareness of market trends and competition. Shares recommendation with Line Manager. Capture meaningful customer data for the purpose of building relationships to personalize prospect customer development opportunities. Monitor monthly Consumer Management database reporting. Fully support and align with all key business initiatives and new product launches. Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met. Job Dimensions Team Management Supervising non-supervisors Financial Accountability Functional & Technical skills Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook English - Excellent verbal and written communication Arabic - Good verbal and written communication Organisational and time management skills Excellent interpersonal skills and the ability to build working relationships Ability to prioritize and multi-task Qualifications And Experience Qualifications: Essential Bachelor Degree or equivalent Business Administration or equivalent Previous Experience: Essential 3-5 years job related experience Minimum of 4 y ears experience in retail store operations, with atleast 1 of which in a managerial position. Operational retail experience in a sports, tech and / or fashion environment is a strong plus. Competencies Acting Entrepreneurially Behaving Ethically Building Trust Collaborating Meaningfully Delivering Responsibly Enabling Agility Growing Talent Persevering Resiliently Respecting Our Culture Thinking Strategically Competency Category