About this role
Purpose The Operations Support role ensures the smooth running of day-to-day store operations by providing essential support in stock handling, back-of-house processes, systems administration, and compliance. The role frees the sales team to focus on customer experience while ensuring operational excellence in line with On’s brand philosophy and Mizzen standards. Key Accountabilities Operational Support inbound deliveries, BOH organization, and replenishment in line with procedures. Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts. Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor. Handle daily operational administration including invoices, delivery notes, and reconciliation. Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce). Support cash handling, daily reports, and compliance documentation. Step in on the sales floor when required to assist the team in delivering exceptional service. Ensure compliance with health, safety, and operational standards. Key Accountabilities (Continued) System Integration & Technology Enablement Ensure digital and physical stock records are aligned across ERP/POS systems. Support in monitoring tagged items to reduce theft and improve shrinkage control. Provide first-level troubleshooting and support testing of retail technology solutions. Support Stock Controller in verifying shipments automatically as they arrive or leave the store. Support to ensure RFID systems are integrated with POS and inventory management platforms. Train team members in BOH systems and standard operating procedures. Financial System Reconciliations & Process Management Process invoicing procedures accurately and prepare operational reports. Ensure documentation archive and storage is properly maintained. Job Dimensions Communication & working relationships Nature of Interaction - Explains information to audiences not knowledagble of subject Financial Accountability Functional & Technical skills Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook English - Good verbal and written communication Strong business ethics and integrity Good understanding of finance operations, accounting and retail business models. Analytical mindset with a strong attention to detail. Ability to work with inventory or ERP systems that use RFID. Job knowledge and requirements Experience working with ERP systems (SAP, CEGID, or equivalent), experience in reporting tools (Power BI, JEDOX) is an added advantage\ Understanding how RFID systems work (tags, readers, software). Qualifications And Experience Qualifications: Essential Bachelor Degree or equivalent Store operations, or a related field. Previous Experience: Essential 3-5 years job related experience 2–3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred). Competencies Acting Entrepreneurially Behaving Ethically Building Trust Collaborating Meaningfully Delivering Responsibly Enabling Agility Growing Talent Persevering Resiliently Respecting Our Culture Thinking Strategically Competency Category