About this role
Purpose To consult, serve and prescribe Aesop products to new and existing customers.
Ensuring the highest level of service is provided to customers. The role contributes to maximizing sales and financial growth Key Accountabilities Sales & operations Management Understand boutique sales budget and performance against KPIs and contribute to achieving boutique sales targets Support initiatives to improve product performance and return on floor space Follow the directions of Boutique manager on managing controllable expenses and cash handling Escalate any issues within boutique/counter to Boutique manager (e.g maintenance, cleaning etc) Identify improvements and/or modifications to processes and systems and discuss with Boutique manager Ensure opening and closing responsibilities are completed according to the set SOPs Be conscious of stock loss, following directions on preventing shrinkage ad escalating any issues Assist with boutique stock takes as required Customer experience & product management Ensure Aesop approach to customer service and consultations is upheld and demonstrated at all time Resolve customer complaints in a timely and effective manner, escalating any issues to the Boutique manager Stand for extended periods of time and lift of up to 15kg Seek out feedback on performance Be aware of the marketing and promotional initiatives and support shopping events Assist Boutique manager in maintaining relationships within the local community and participate in events Adhere to the standards of boutique and product presentation Understand and meet Aesop’s dress and grooming standards Self-leadership & development Proactively complete induction Actively network and identify potential candidates Prepare for and participate in bi-annual performance conversations Seek out feedback on performance Actively participate in trainings and implement learnings on shop floor Contribute to a positive ad harmonious work environment by openly and effectively communicating with other colleagues Participate in social events as required Communication & Administration Maintain effective, regular and Aesop appropriate communication with colleagues Attend and participate in meetings as required Read and action communication in a timely manner Complete all delegated administrative tasks in an accurate and timely manner Maintain proficient computer skills and systems knowledge Key Accountabilities (Continued) Job Dimensions Communication & working relationships Customers - Internal & External stakeholders Nature of Interaction - Strong negotiation and strategic communication skills Team Management Managing non-supervisors Financial Accountability Revenue targets - Not applicable Operational targets - Not applicable Manpower budget - Not applicable Company Goals Contributes and influences others for the achievement of goals Functional & Technical skills Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook English - Excellent verbal and written communication Arabic - Basic verbal and written communication Organisational and time management skill Excellent interpersonal skills and the ability to build working relationships Ability to prioritize and multi-task Technical Skills Assessment of potential Partners/ Principals Manage sales targets Solid Understanding of Commercial Brand Management and Marketing Principles Solid Experience in Inventory Management and Stock Rotation/Turn Maintain Brand Identity Liquidation and promotion plan Ability to adapt quickly to strategic change Strong analytical skills and business acumen – forecasting ability and knowledgeable in store operations metrics/numeric reporting Quality and customer service orientation Behavioral Skills Solution Orientation Results Driven and Quality Mind-set Communication with Impact Resilience Planning and Organizing Customer Centricity People Development Collaboration and Teamwork- Collaboration and Teamwork Qualifications And Experience Preferably high school graduate Preferably 1+ years of beauty related store experience Strong interpersonal, communication and organizational skills Passion and knowledge for beauty brands - Competencies Acting Entrepreneurially Behaving Ethically Building Trust Collaborating Meaningfully Delivering Responsibly Enabling Agility Growing Talent Persevering Resiliently Respecting Our Culture Thinking Strategically Competency Category Leading Self