About this role
Job summary
Join Our OpCourage Veterans Mental Health Team!
Exciting opportunity for an enthusiastic Administrator to join our Veterans Mental Health Team, supporting veterans and their families across the West Midlands.
As one of the first points of contact for many of the veterans accessing our service, you will play a really important role in making sure they receive a warm, professional and supportive experience from the very first contact.
Working alongside our dedicated team of clinicians, your role will include a range of general administrative duties, including answering calls and emails, managing appointments, maintaining accurate records, supporting clinical teams, data entry and helping the service run smoothly day to day.
But this role is about much more than administration -- you'll be part of a team that genuinely cares about the work we do and the veterans we support.
We are a passionate, hard-working and supportive team who take our work seriously... but we also believe in having great fun along the way! If you're organised, approachable, compassionate and enjoy working as part of a team, we'd love to hear from you.
Come and join us and be part of something that makes a real difference to the lives of veterans and their families.
Main duties of the job
To provide efficient secretarial and administrative support to the clinical team, adhering to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
Work effectively as a team member. Provide an administrative service across both pathways of the service, (urgent and non-urgent) including: word-processing, drafting and producing for example meeting notes, reports, letters and business documents from either audio or copy sources. Undertake general office duties as required including filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail. Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff. Maintain spread sheets and databases including the production of regular information reports Linking in with NHS colleagues within our partnership including BSMHFT and LPFT and our Military Charity partners including Walking with the Wounded and The Ripple Pond. Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription and circulation as appropriate Procurement - order stationery, clinical supplies and equipment stock Use own initiative to meet tight deadlines Provide flexible administrative and clerical cover as required. This will involve working occasionally in both pathways, to provide cross cover arrangements.
Person Specification
Qualifications Essential
Good General Education (eg. GCSE English and Maths A C) or equivalent Business Administration Level 2 or equivalent Customer Service Level 2 or equivalent
Knowledge Essential
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Good knowledge and understanding of reception / office procedures Understanding of working in a supervisory role Good organisation skills and ability to multitask
Experience Essential
Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of using Trust IT systems Experience of working in a busy office / customer care environment Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address Brunel House, The Railings
Woodside Park
Rugby
CV21 2AW
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)