About this role
Job summary
Help People Flourish Through Movement, Wellbeing and Community Connection
Are you passionate about helping people make positive changes to improve their health and wellbeing?
Do you believe that lasting health improvement starts with understanding what matters most to people, building on their strengths, and connecting them with opportunities in their local community?
If so, we'd love to hear from you.
In Kirk Hallam, local people have told us they want physical activity opportunities that are local, accessible, and high quality. They want to feel confident about being active in ways that fit their lives. Were making that happen through our Sport England funded Place Partnership work: building on local strengths, collaborating to change systems and ways of working so that everyone can be more active and live well. Our work will strengthen relationships, align priorities, and create the conditions for local people and organisations to work together effectively.
We are looking for an enthusiastic and compassionate Health and Wellbeing Coach to join the innovative WE: Flourish team, supporting residents in Kirk Hallam through the exciting Sport England Place Partnership programme. This role will focus on helping people improve their health, wellbeing, confidence and quality of life through personalised coaching, behaviour change support and increased participation in physical activity and community opportunities.
Main duties of the job
As a Health and Wellbeing Coach, you will:
Support residents through one-to-one and group-based coaching sessions. Help people identify their goals and make sustainable lifestyle changes. Encourage participation in physical activity, wellbeing and community activities. Build strong relationships with local organisations and community groups. Support delivery of community wellbeing initiatives and events. Work alongside Social Prescribers, GP practices, VCSE partners and wider health and care services. Help tackle health inequalities through personalised, person-centred support. We're Looking for Someone Who:
Has experience supporting people to improve their health, wellbeing, confidence or self-management. Is passionate about community-based approaches to health and wellbeing. Has excellent communication and relationship-building skills. Can motivate and empower people to achieve their goals. Works in a compassionate, strengths-based and non-judgemental way. Enjoys working collaboratively with community partners and multidisciplinary teams.
Experience in health coaching, social prescribing, community development, public health, physical activity, health improvement or related fields would be particularly valuable.
About us
This is a unique opportunity to shape and deliver an innovative place-based programme that aims to improve health outcomes and reduce inequalities in Kirk Hallam.
You'll be joining a supportive and forward-thinking team that values:
Person-centred care Community partnership working Innovation and continuous improvement Inclusion and equity Trauma Informed Prevention and wellbeing-focused support Most importantly, you'll have the opportunity to make a genuine difference to people's lives and help communities flourish.
If you're motivated by helping people unlock their potential, improving community wellbeing and being part of an exciting local movement for health, we'd love to hear from you.
Join us and help Kirk Hallam flourish.
Job description Job responsibilities
Erewash Health Partnership provides core primary care services and support services across its constituent practices and is the prime provider for services delivered on behalf of Erewash Primary Care Network.
WE Flourish is a PCN-wide, non-emergency health and wellbeing service for adults aged 18 and over. This role has a particular place-based focus on Kirk Hallam and the Sport England Place Partnership, while operating through the wider WE: Flourish Single Point of Access rather than as a separate access route.
Job Summary
The Health and Wellbeing Coach will provide Tier 2 coaching and supported intervention for adults registered with an Erewash PCN practice, with a particular focus on residents of Kirk Hallam. The post holder will use personalised, strengths-based coaching to support health, wellbeing, confidence, motivation and self-management, and help people access appropriate lifestyle and physical activity opportunities.
A key focus will be strengthening physical activity for health pathways through the Kirk Hallam Sport England Place Partnership, supporting residents to identify what matters to them, set realistic goals, make sustainable changes and co-produce accessible local opportunities.
The role will contribute to reducing health inequalities and will work within a non-clinical coaching scope, agreed protocols, supervision arrangements and safeguarding, mental health and clinical escalation pathways.
Please note this role is not a clinical role.
General Duties
At all times, the post holder will behave professionally, promote high-quality person-centred support, contribute to a positive team culture and foster continual improvement across WE Flourish, EHP and EPCN.
This job description is not intended to be exhaustive. The post holder will carry out other duties that may reasonably be required within the main purpose and level of the role, in response to changing service needs.
Key Job Responsibilities
Provide personalised coaching to help people identify health and wellbeing needs, set achievable goals and make sustainable lifestyle changes.
Use coaching approaches, including motivational interviewing where appropriate, to focus on what matters to the person.
Support behaviour change relating to physical activity, healthy routines, diet, self-care, social connection, confidence and management of long-term conditions.
Deliver one-to-one or group-based support where appropriate and co-produce personalised support plans based on the persons priorities and strengths.
Actively promote physical activity as part of prevention, early intervention, wellbeing and supported self-management.
Support residents to access realistic, inclusive and meaningful physical activity, movement, lifestyle and wellbeing opportunities.
Work with Sport England Place Partnership partners and community organisations to strengthen physical activity for health pathways in Kirk Hallam.
Identify barriers to participation and explore practical, personalised solutions with residents and partners.
Contribute to accessible, inclusive community-based activities that support confidence, participation, connection and sustained engagement.
Support the planning, coordination and delivery of community wellbeing activities, including Wellbeing Mondays or similar local initiatives.
Provide outreach, group activities, community sessions and signposting, and build trusted relationships with residents, community groups and local organisations.
Co-design and co-produce activities with residents and partners in response to local needs.
Share resident insight, lived experience, feedback and delivery learning to support development of the Sport England Place Partnership and wider place-based approaches.
WE Flourish Pathway, Case Management and Governance
Deliver support allocated through the WE: Flourish Single Point of Access. The Kirk Hallam project will not operate as a separate referral route.
Complete a structured Tier 3 Quality Conversation when allocated, competent and appropriately supervised, using the dedicated SystmOne template.
Contribute to Tier 3 support plans, case holding and multidisciplinary meeting activity under the oversight of the Health and Wellbeing Practitioner.
Where acting as case holder, maintain oversight of the persons journey, progress agreed actions, keep the person informed, follow up unresolved referrals and maintain an up-to-date record.
Review open cases at least every two weeks. WE: Flourish will normally case-hold for no longer than three months; support transfer, discharge, return to triage or multidisciplinary discussion where appropriate.
Where needs change, become more complex or the intervention is no longer appropriate, return the case to triage for reassessment and reallocation and document the outcome in SystmOne.
Follow agreed appointment confirmation, non-response, non-attendance, discharge and re-referral processes. Review known safeguarding, vulnerability or significant risk concerns before discharge.
Identify and escalate safeguarding, acute mental health, clinical or urgent concerns through agreed WE: Flourish routes.
Contribute to monitoring activity, outcomes, wellbeing measures, patient feedback, equity of access and learning from the Kirk Hallam work and the wider WE: Flourish service.
Deliver support by telephone, face to face, in PCN or practice settings and at agreed community locations.
Communication and Relationships
Work alongside the WE: Flourish team, Social Prescribing, Health and Wellbeing Workers, practice teams, VCSE organisations, Active Partners Trust, Sport England Place Partnership partners and wider place-based services.
Attend relevant multidisciplinary, community partnership and place-based planning meetings where appropriate.
Develop and maintain knowledge of local services, community assets and activity opportunities within Kirk Hallam and the wider Erewash area.
Communicate effectively and compassionately with residents, families, carers, colleagues and partner organisations, adapting communication to individual needs and barriers.
Contribute to a coordinated local offer supporting prevention, early intervention, health inequalities and community resilience.
Manage and prioritise workload, using initiative while recognising when advice, supervision or escalation is required.
Physical Skills
Standard keyboard and digital skills are required.
Use of EHP and PCN IT systems, including SystmOne.
Regular use of computer and telephone systems, alongside face-to-face work in practice and community settings.
Key Internal Relationships
WE Flourish Health and Wellbeing Practitioner
WE Flourish team colleagues
Social Prescribing and Health and Wellbeing Workers
GP practice clinicians, managers and administrative teams
EHP and EPCN operational, data and performance colleagues
Key External Relationships
Sport England Place Partnership partners
Active Partners Trust
Kirk Hallam residents, community groups and local organisations
Voluntary, community and social enterprise organisations
Public Health, community health, mental health, social care and wider local services
General Responsibilities for All Staff
Confidentiality
Maintain the confidentiality of patient-identifiable, staff and organisational information and share information only with authorised people in accordance with organisational policy and data protection requirements.
Health and Safety
Promote and maintain personal and workplace health, safety and security; manage risks appropriately; report hazards and incidents; and follow infection prevention and control requirements.
Safeguarding
Demonstrate due regard for safeguarding children and adults. Recognise concerns and escalate them promptly through agreed pathways.
Equality, Diversity and Inclusion
Respect peoples privacy, dignity, needs and beliefs. Work in an inclusive, non-judgemental way and support equitable access for people and communities who may experience barriers to care.
Quality
Take responsibility for the quality of own work, identify issues of quality or risk, contribute to team effectiveness, use feedback and learning, and support service improvement.
Information Governance and Record Keeping
Maintain accurate, timely, clear and confidential records. Use electronic systems securely and follow information governance, data protection and record-keeping requirements.
Learning and Development
Participate in induction, supervision, appraisal, mandatory training and role-relevant learning. Maintain competence and recognise the limits of the role.
Flexibility
Work flexibly across EHP and EPCN services and agreed locations where reasonably required. Responsibilities may be adjusted to meet service needs while remaining consistent with the purpose and level of the post.
EHP Organisational Values and Behaviours
The post holder is expected to support EHPs mission to work collaboratively to deliver high-quality, accessible healthcare that is sustainable, safe, effective and personalised. They will demonstrate responsibility, care, openness, integrity, shared leadership, innovation, proactivity, equality and support for colleagues and patients.
A high service-delivery work ethic
Flexibility across the organisation
A positive, can-do attitude
A person-focused and customer-minded approach
Team working and support for colleagues
Reliability and resilience
Person Specification
Knowledge & Skills Essential
Strong interpersonal, motivational and coaching skills A personalised, strengths-based, compassionate and non-judgemental approach Understanding of supported self-management and behaviour change Understanding of the contribution of physical activity to health, wellbeing, confidence and social connection Ability to help people identify what matters to them and set realistic goals Ability to connect people with community and voluntary sector resources Good organisational, communication, IT, documentation and record-keeping skills Ability to support community sessions, group activities and local wellbeing events Ability to work within protocols, boundaries and supervision arrangements and escalate risk appropriately
Desirable
Knowledge of services, community assets and wellbeing resources in Kirk Hallam and wider Erewash Understanding of Sport England Place Partnership aims and place-based approaches to physical activity inequalities Understanding of long-term conditions, low mood, stress, confidence, activation and self-management
Other Requirements Essential
Maintains confidentiality at all times Enhanced Disclosure and Barring Service check, where required for the post Ability to travel across the locality on a regular basis Willingness to work flexibly within service requirements
Personal Qualities Essential
Empathy and ability to build rapport with diverse communities Commitment to supporting residents in Kirk Hallam Ability to listen to and value lived experience and community strengths Commitment to inclusive practice, equitable access, learning and service improvement
Experience Essential
Experience supporting people, families or carers in a paid, voluntary or unpaid capacity Experience supporting changes in health, wellbeing, lifestyle, confidence or self-management Experience working in a community setting Experience setting up, supporting or delivering community activities Experience working with people affected by health inequalities, low confidence, long-term conditions, isolation or wider social factors Experience handling confidential information and collecting and recording data Experience working collaboratively with colleagues, communities and partner organisations
Desirable
Experience delivering behaviour change, physical activity or lifestyle interventions Experience in primary care, community health, Social Prescribing, social care, Public Health, VCSE or patient support Experience contributing to project monitoring, evaluation or community feedback Experience supporting people with long-term conditions or mental health and wellbeing needs
Qualifications Essential
Good general education, including English and Maths or equivalent
Desirable
Accredited health coaching training or equivalent experience UKHCA health coaching qualification or training, or equivalent experience Level 3 Diploma in Exercise Referral Mental Health First Aid training Training in behaviour change, motivational interviewing, physical activity, lifestyle support or community development Additional relevant qualifications in long-term condition support
Personal Qualities Essential
Empathy and ability to build rapport with diverse communities Commitment to supporting residents in Kirk Hallam Ability to listen to and value lived experience and community strengths Commitment to inclusive practice, equitable access, learning and service improvement Providing person-centred care Engaging in community partnership working Being dedicated to Innovation and continuous improvement Being aware of trauma informed care Advocating prevention and wellbeing-focused support
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Erewash Health Partnership
Address Gladstone House Surgery
Gladstone Street
Ilkeston
Derbyshire
DE7 5QS
United Kingdom
Employer's website https://www.erewashhealth.co.uk (Opens in a new tab)