About this role
Job summary
An exciting opportunity has arisen for an experienced and motivated individual to join the Overseas Visitors Team as an Assistant Overseas Visitors Manager at Frimley Health NHS Foundation Trust.
This specialist role plays a vital part in ensuring the Trust complies with Department of Health and Social Care (DHSC) Overseas Visitor Charging Regulations. Working across Frimley Park and Wexham Park Hospital sites, you will identify patients who may be subject to charging regulations, determine eligibility for NHS-funded treatment, provide expert advice to staff and patients, and support the recovery of income due to the Trust.
You will work closely with clinical teams, finance colleagues, external agencies and patients, managing complex cases with professionalism, sensitivity and attention to detail. The role also includes supervising Assistant Overseas Visitors Officers, supporting service development initiatives, and deputising for the Overseas Visitors Manager when required.
This is an excellent opportunity for someone with strong NHS operational experience, excellent communication skills and the ability to interpret and apply complex legislation within a patient-focused environment.
The successful candidate will be required to work full-time across both Frimley Park and Wexham Park Hospital sites and will play a key role in supporting compliance, improving patient experience and maximising appropriate income recovery for the Trust.
Main duties of the job
The Assistant Overseas Visitors Manager is responsible for supporting the Trust's compliance with Department of Health and Social Care (DHSC) Overseas Visitor Charging Regulations. Working across Frimley Park and Wexham Park Hospital sites, the postholder will identify patients who may be chargeable for NHS treatment, assess eligibility for NHS-funded care, and provide specialist advice to patients, staff and external organisations.
The successful candidate will manage complex overseas visitor cases, conduct patient interviews, review immigration and residency documentation, and liaise with agencies such as the Home Office and insurance providers to determine entitlement to treatment. They will also support the financial management of overseas visitor charging, including raising cost estimates and invoices, obtaining payments, and contributing to debt recovery processes.
The role includes supervising Assistant Overseas Visitors Officers, providing training and guidance to staff, supporting service improvement initiatives, and deputising for the Overseas Visitors Manager when required. The postholder will work autonomously, maintaining accurate records and ensuring a professional, compassionate and patient-focused approach at all times.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Frimley Health Trust benefits on Vimeo
Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person Specification
Experience Essential
Significant NHS administrative or operational experience, including managing complex patient pathways and working with highly sensitive information.
Desirable
Experience working within an Overseas Visitors Service or applying Overseas Visitor Charging Regulations and DHSC guidance.
Qualifications Essential
English & Maths GCSE grade C or above or equivalent. Educated to degree level or equivalent level of experience gained through relevant work in NHS administration, patient services, finance, revenue recovery, or a related field.
Desirable
Qualification in business administration, healthcare management, finance, or a related discipline
Skills Essential
Knowledge of NHS administrative processes and procedures. Understanding of confidentiality, data protection legislation (GDPR), and Information Governance requirements.
Desirable
Knowledge of NHS Overseas Visitor Charging Regulations and associated Department of Health guidance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Wexham Street
slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)