About this role
Job summary
Band 3 Radiology Bookings Officer - 30 hours per week
Are you organised, motivated and passionate about delivering an excellent patient experience? We are looking for an enthusiastic and experienced individual to join our busy Radiology Department as a Radiology Bookings Officer.
This is a key role within the department, responsible for coordinating and booking outpatient appointments across multiple Trust sites and a range of specialties. You will play an important part in ensuring our administrative processes run smoothly and efficiently, helping patients access the care they need.
About the role
Your responsibilities will include:
Booking and coordinating patient appointments across multiple Trust sites. Responding professionally and efficiently to telephone and email enquiries. Liaising with patients, clinical teams and internal and external stakeholders. Supporting the department to meet key performance and service targets. Providing a welcoming and professional service to patients and visitors. Supporting the smooth running of Radiology reception areas by providing reception cover when required. Contributing to an efficient, collaborative and patient-centred administrative service.
Main duties of the job
The post holder will primarily book patient appointments and provide administrative and clerical support to the Radiology Department. This will involve making and receiving calls with patients and covering the reception desk as required. The post involves data input into the EPIC and ICE computer systems. Arranging appointments over the telephone with patients. Booking patient appointments from waiting lists. Rescheduling and cancelling appointments at short notice, when required. Rescheduling of appointments due to annual leave/other commitments. Liaising with clinical admin. Covering the reception areas on an ad hoc basis.
About us
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent.
Experience Essential
Experience working in a busy environment. Experience working with the public. Experience working in an office. Experience working in a hospital Experience using computers.
Desirable
NHS experience. Experience of appointment systems.
Skills & Knowledge Essential
Strong written and verbal communication skills in English. Computer skills. Able to communicate effectively. Good attention to detail. Organisational skills
Desirable
Good knowledge of NHS targets.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road, Frimley
Camberly
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)