About this role
Job summary Band 2 Receptionist - Paediatrics
24 hours per week | 12-month Fixed-Term Contract
An exciting opportunity has arisen to join the friendly and dedicated Paediatrics team at Frimley Health NHS Foundation Trust as a Band 2 Receptionist.
As one of the first points of contact for our patients and their families, you will play an important role in creating a welcoming, friendly and supportive experience. You will be part of a busy team, helping our clinics run smoothly and ensuring that patients receive an efficient, professional and caring service.
What will you be doing? You will be responsible for the day-to-day reception service within the department, including welcoming and assisting patients and families, supporting busy clinics and working closely with colleagues across the Trust.
A key part of your role will be developing and maintaining positive and effective working relationships with clinicians, nursing staff, Directorate administration teams and other Trust colleagues..
What are we looking for? We are looking for someone who is:
Friendly, approachable and welcoming Patient-focused, with a genuine desire to provide excellent customer service Organised and able to manage a busy reception environment A confident communicator who enjoys working as part of a team Professional, reliable and able to build positive relationships with a wide range of colleagues Committed to providing an accurate, efficient and high-quality service
Main duties of the job
To greet every patient in a pleasant, professional, and calm manner, directing the patient to the appropriate area. To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate. To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect. To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional, and seamless service to patients and visitors. To ensure all blood forms are available before the commencement of the clinic. To check patient details are correct and amend or update details on EPIC, when necessary, in accordance with standards set by Information Governance.
About us
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent.
Experience Essential
Experience using Microsoft packages including Outlook, Word, and Excel. Experience working in a busy environment. Experience working in an office.
Skills Essential
Strong written and verbal communication skills in English Strong IT skills. Good administrative skills. Organisational skills. Good attention to detail.
Desirable
An awareness of the importance of the role to patient care. Good understanding of patient confidentiality.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Rd
Camberley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)