About this role
Job summary
We are seeking to recruit an enthusiastic, highly motivated and organised Subject Access Request Administrator to join our department. The successful candidate will be responsible for providing day-to-day administrative services in relation to the disclosure of information, working within a fast-paced environment where accuracy, attention to detail and excellent organisational skills are essential.
The successful candidate will be able to demonstrate excellent communication and interpersonal skills, providing support and assistance to members of the public, patients, staff and other organisations in relation to information disclosure. You will act as a key point of contact for enquiries, ensuring a professional, responsive and customer-focused service is delivered at all times.
We require a conscientious individual with the ability to prioritise and organise a varied workload, providing a timely and accurate service whilst working to statutory deadlines and managing competing and challenging priorities. The ability to work both independently and as part of a team, whilst maintaining confidentiality and handling sensitive information appropriately, is essential.
This is an excellent opportunity for an individual with strong administrative skills, a keen eye for detail, and a commitment to delivering high-quality services to patients, service users and colleagues.
Main duties of the job
Assist in the processing of approximately 10,000 information disclosure requests each year from patients and third parties Support the provision of a comprehensive disclosure service, ensuring information is provided in a timely and accurate manner Receive and respond to telephone calls, emails and other enquiries from patients, members of the public, staff and external organisations Maintain accurate records and databases to support the disclosure process Liaise with departments across the Trust to obtain information required to fulfil requests Prioritise and organise workload to ensure deadlines are met and service standards are maintained Ensure confidential information is handled appropriately and in line with Trust policies and procedures
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description Job responsibilities
The post holder will be part of the Subject Access Request Team, supporting the delivery of a high-quality and efficient records request service.
Key responsibilities include:
Processing requests for records and ensuring they are completed within agreed timescales. Logging requests on relevant electronic systems and maintaining accurate records. Responding to telephone calls, emails and queries from patients, staff and external organisations. Locating, tracking and retrieving records required to fulfil requests. Reproducing and preparing records for disclosure where required. Ensuring confidential information is handled securely and in accordance with Trust policies and procedures. Supporting the team to deliver an efficient, accurate and customer-focused service.
Interview Date 22 October 2026 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE
Person Specification
Qualifications & Education Essential
NVQ Level 2 in appropriate subject or equivalent experience
Desirable
Microsoft Office Skills Training (MOST) qualification or IT qualification
Knowledge & Experience Essential
Understanding of confidentiality issues Previous clerical experience Experience of proof reading with good attention to detail and accuracy
Desirable
Previous experience working in a Subject Access Request or Health Records Team Knowledge of the Trusts Electronic patient records system Telephone experience Experience using a photocopier Knowledge of Patient Administration System (PAS) Knowledge of GDPR/ Data Protection Act Knowledge of NHS policies and procedures
Skills & Abilities Essential
Telephone skills Ability to understand and collect data from a diverse variety of internal IT systems Ability to work effectively as part of a multidisciplinary team Good Literacy and Numeracy Skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address Regent Point
317 Regent Point
NE3 3HD
United Kingdom
Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)