About this role
Job summary
We are looking for an enthusiastic Band 3 Administrator to join the newly set up Orthopaedic Psychological Support Service initially based at the Beacon Centre, Fulbourn.
This post is for 30 hours per week and is fixed term until 31 August 2027.
Main duties of the job
Duties include general administrative duties including formatting and sending letters and reports, reception duties, answering and making telephone calls in/out of the service and dealing with enquiries from service users and their families.
The successful candidate will need to be calm, patient, organised and able to work autonomously and within a team. You will need to have good communication skills and be a competent typist as this role involves typing up reports, letters, and minutes, and booking appointments for our clinicians, as well as helping to maintain our waiting lists.
The ideal candidate will have a strong team work ethic, sense of accountability, a friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.
To support you, we will provide full training and supervision, and we will commit to aiding your development within the role.
If you are looking for a new challenge and enjoy variety in your work, then we want to hear from you.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.2. Undertake diary management for clinicians and/or managers, as required.3. Organise team/ward meetings, take, transcribe, and distribute minutes accordingly.4. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.5. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.6. Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.7. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.8. Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.9. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.10. Undertake training of new staff as directed by Line Manager and/or other managers.
Person Specification
Education / Qualifications Essential
Educated to GCE/GCSE standard. RSA Stage II/NVQ Level 2 in Administration or equivalent. Good command of written English.
Experience Essential
Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team.
Desirable
Previous experience of working in an NHS Office environment. Experience in using computer programmes including health care IT systems/SystmOne
Skills & Abilities Essential
Excellent customer care skills. Excellent standard of typing/audio skills (50wpm). Good IT skills (MS Office). Good organisational skills. Excellent telephone manner. Ability to adopt an appropriate style and method of communication and deal effectively with people.
Desirable
Knowledge of medical terminology. Knowledge of Data Protection Act.
Knowledge & Understanding Essential
Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust
Address Ida Darwin site
Block 18
Fulbourn, Cambridge,
CB21 5EE
United Kingdom
Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)