About this role
Job summary
Join Moulton Medical Centre as our new Practice Manager and take on a pivotal leadership role within a busy, forward-thinking GP practice. We are seeking a dynamic and motivated individual to lead the day-to-day operations of the practice, ensuring the delivery of high-quality, patient-centred services to our local community.
As Practice Manager, you will provide strong leadership and support to a multidisciplinary team, overseeing staff management, recruitment, and development while fostering a positive and high-performing working environment. You will play a key role in financial management, working closely with the Partners to manage budgets, maximise income, and ensure long-term sustainability.
The successful candidate will ensure compliance with all regulatory requirements, including CQC standards, HR legislation, and data protection, while also leading on clinical governance, risk management, and business continuity planning. You will oversee practice systems, IT infrastructure, and patient services, including complaints management and the promotion of online services.
This is an exciting opportunity for an experienced manager to make a real impactdriving continuous improvement, supporting the achievement of performance targets, and helping to shape the future of the practice in collaboration with the wider primary care network.
Main duties of the job Key Responsibilities
Lead the day-to-day operations of the practice, ensuring high-quality, efficient service delivery
Provide strong leadership and line management to clinical and administrative staff
Oversee recruitment, induction, appraisals, and staff development, including succession planning
Ensure compliance with HR legislation, employment requirements, and organisational policies
Manage staff wellbeing, performance, and employee relations, including disciplinary and grievance processes
Oversee financial management, including budgets, income optimisation, and expenditure control in collaboration with Partners
Maintain effective relationships with external stakeholders, including the PCN, suppliers, and contractors
Ensure compliance with regulatory requirements (including CQC, GDPR, and health & safety)
Lead on clinical governance, risk management, and business continuity planning
Oversee practice systems, IT infrastructure, and data security
Support achievement of QOF and other performance targets
Manage premises, facilities, and procurement of equipment and services
Oversee patient services, including complaints handling and promotion of online services
Lead internal and external communications, including website and social media updates
Support strategic planning, reporting, and continuous improvement initiatives
About us
Moulton Medical Centre is a well-established, patient-focused GP practice located between the market towns of Holbeach and Spalding. We proudly serve a growing patient population of nearly 6,000, welcoming individuals and families from the surrounding villages.
We have a strong reputation for delivering high-quality patient care, reflected in our excellent QOF performance and positive CQC rating. Our dedicated team works collaboratively as One Team, creating a supportive, inclusive, and forward-thinking working environment where every role is valued.
Our multidisciplinary team includes GP Partners, a Salaried GP, Advanced Nurse Practitioner, Advanced Paramedic, Clinical Pharmacist, Practice Nurses, alongside our experienced administrative and dispensing teams. Together, we are committed to providing timely, compassionate, and effective care to our patients.
We offer a positive workplace culture that encourages continuous learning, professional development, and innovation. Staff wellbeing is important to us, and we strive to maintain a healthy work-life balance while delivering the highest standards of service.
Job description Job responsibilities
The post-holder is a Practice Manager.
Reporting to the partners, this role is to lead in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.
The Practice Manager is the lead in managing governance and is the focal point for external organisations and inspections, including the regulator.
Through innovative ways of working, lead the team in promoting ED&I, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
The post-holder is an instrumental member of the general practice team.
Our Mission Statement is
To improve the health, well-being, and lives of those we care for.
Vision
To work in partnership with our patients and staff to provide the best Primary Care services possible, working within local and national governance, guidance, and regulations.
Aims and Objectives
Quality Service Provision: To provide the best possible quality service for our patients within a confidential and safe environment.
Respect and Courtesy: To show our patients courtesy and respect at all times, irrespective of ethnic origin, religious belief, personal attributes, or the nature of the health problem. We treat all our patients as individuals and with the same respect we would wish for ourselves and our families.
Patient Involvement: To involve our patients in decisions regarding their treatment and to be transparent in the care we provide.
Health Promotion: To focus on the prevention of disease by promoting good health and well-being to our patients through education and information.
Collaborative Care: To work in partnership with other healthcare professionals in the care of our patients to tackle the causes of ill health and provide treatment.
Patient Engagement: To encourage our patients to get involved in the practice through both the Patient Participation Group and the annual survey.
Staff Training and Support: To ensure that all members of the team have the right skills and training to carry out their duties competently.
Staff Protection and Support: To take care of our staff by offering them support to do their jobs and protect them against abuse.
Zero Tolerance of Abuse: To maintain a zero-tolerance policy against all forms of abuse.
Financial Responsibility: To operate on a financially sound basis, ensuring sustainability and continued provision of high-quality services.
Key Responsibilities Leadership & Operations
Lead day-to-day practice operations and service delivery
Provide leadership and support to all staff groups
Promote teamwork, continuous improvement, and high performance
HR & Workforce Management
Oversee recruitment, induction, appraisal, and staff development
Manage employee relations including disciplinary and grievance processes
Support workforce planning and succession development
Promote Equality, Diversity & Inclusion
Finance & Business Management
Manage budgets, financial planning, and expenditure control
Work with Partners to ensure financial sustainability
Oversee contracts, procurement, and supplier management
Governance & Compliance
Lead on CQC compliance, clinical governance, and risk management
Ensure compliance with GDPR, safeguarding, and health & safety legislation
Act as key contact for inspections and external agencies
Service Delivery & Patient Experience
Oversee patient services and complaints management
Promote patient engagement and online services
Support achievement of QOF and performance targets
Systems & Infrastructure
Oversee IT systems, data quality, and clinical coding standards
Manage communication platforms including website and social media
Support business continuity and resilience planning
What We Offer
Supportive and collaborative One Team culture
Opportunities for professional development
NHS pension scheme (if applicable)
Flexible working arrangements considered
Strong commitment to staff wellbeing and training
Person Specification
Qualifications Essential
A good standard of education with excellent literacy and numeracy skills
Desirable
Educated to degree level in healthcare or business Leadership and/ or management qualification
Experience Essential
Experience of managing multidisciplinary teams Experience of working with the general public Experience of working in a healthcare setting NHS or general practice experience Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Desirable
HR understanding and experience Experience of health and safety requirements and needs within a small business
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moulton Medical Centre
Address High Street
Moulton
Spalding
Lincolnshire
PE12 6QB
Employer's website https://www.moultonmedicalcentre.nhs.uk/ (Opens in a new tab)