About this role
Job summary
We are looking for an experienced Practice Manager for 25 hours per week over 5 days Monday - Friday to provide effective leadership and management that enables The Practice to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high-quality services and patient care.
To provide day-to-day management of The Practice effectively and efficiently within guidelines set by The Practice
To deliver the continuing development of The Practice and its services
To fully optimise the use of Practice resources and personnel, identifying new opportunities and ways of meeting the needs and expectations of patients
To disseminate, comply with and implement all policies and procedures
Manage the Practice team and ensure they fulfil their role descriptions on a day to day basis.
Ensure the delivery of national and local performance and quality standards within the Practice, in particular those required by CQC, CCG and NHSE
Ensure the delivery of actions required for maximum achievement of QOF, local incentive schemes and any Local/Directed Enhanced Services
Ensure the Practice is financially efficient, and compliant with all aspects of health and safety and employment legislation
Main duties of the job
management and leadership
practice organisation
Finance
management of staff
To provide effective leadership and management that enables The Practice to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high-quality services and patient care.
To provide day-to-day management of The Practice effectively and efficiently within guidelines set by The Practice
To deliver the continuing development of The Practice and its services
To fully optimise the use of Practice resources and personnel, identifying new opportunities and ways of meeting the needs and expectations of patients
To disseminate, comply with and implement all policies and procedures Ensure Workforce and Productivity are on course with strategic planning
Review and respond to identified changes in Practice Needs: workforce management
Undertake the recruitment of staff as required
Support the on-boarding and off-boarding process for new and departing staff
Organise staff induction
Ensure staff are trained to the level of competency required for their position
Ensure staff review, appraisal and performance monitoring is undertaken
Contribute to workforce development and succession planning
Full Job description will be provided
About us
Showell Park Health Centre is the heart of the community and we take pride in the service we provide.
We have an amazing team of Salaried GPs, Nurse, Pharmacist, HCA, GPA, admin and reception staff and Business Manager.
We work closely with Wolverhampton North Network PCN (Primary Care Network)
We are a freindly team and have onsite parking
Job description Job responsibilities
Manage the Practice team and ensure they fulfil their role descriptions on a day to day basis.
Ensure the delivery of national and local performance and quality standards within the Practice, in particular those required by CQC, CCG and NHSE
Ensure the delivery of actions required for maximum achievement of QOF, local incentive schemes and any Local/Directed Enhanced Services
Ensure the Practice is financially efficient, and compliant with all aspects of health and safety and employment legislation
Partners and the Asst. Practice Manager, conduct strategic planning and review of practice operations, ensure planning for financial efficiency and effective workforce process
Take part in the on-call duty manager rota for extended hours
Implement Practice-wide projects as required
Review staffing levels, arranging cross-practice cover where appropriate or confirming locum requirements in line with policy
Record all planned and unplanned absences on The Practices electronic reporting system in a timely manner
Maintain personnel files accurately and in a timely manner
Monitor computer system audits and generate activity as required
Enhance practice standards through engaging in audit
Ensure all Practice returns and submissions as required by statutory bodies are completed in a timely manner
The post holder will:
Ientify and implement ways of maximising income and ways of reducing/controlling expenditure
Be familiar with the GP contract and other income sources for the Practice
to ensure all monies, both NHS/non-NHS are claimed and received on time
Manage petty cash and banking of non-NHS income
Ensure that deadlines are met for the submission of accurate staff payroll information.
Maintain control of overtime/locum spend
Open Exeter Management
Enhanced Services Claims
Ensure Workforce and Productivity are on course with strategic planning
Review and respond to identified changes in Practice Needs: workforce management
Undertake the recruitment of staff as required
Support the on-boarding and off-boarding process for new and departing staff
Organise staff induction
Ensure staff are trained to the level of competency required for their position
Ensure staff review, appraisal and performance monitoring is undertaken
Contribute to workforce development and succession planning
Maintain administration and clinical staff rotas and the management of annual leave requirements
Initiate effective measures to deal with matters relating to discipline, disputes or grievances
Ensure staff are supported in their roles and that return to work and exit interviews are undertaken
Manage patient complaints in accordance with NHS regulations and The Practice policy.
Manage formal complaints received from NHSE, CCGs, Healthwatch and the Parliamentary and Health Service Ombudsman.
Ensure that national GP survey results are reviewed with Practice teams and areas for improvement are identified and actioned
Respond to comments posted on NHS.uk in a timely manner
Ensure each Practices online content is reviewed and kept up to date (NHS.uk, Modality website, etc.)
Ensure that patient advice and information displayed in the surgery is current
Review and update Practice information leaflets in a timely manner
Coordinate Patient Representative Group meetings and assist in the development of patient engagement strategies
Ensure comprehensive understanding of premises and oversee overall maintenance, work with Infection Control Lead, reporting escalation of serious issues to Operation Manager
Ensure the premises are clean and in good repair, both internally and externally, informing Operations Manager of any major work that may be required
Ensure awareness of, ability to implement, the Business Continuity Plan
Act as a key holder for the practice site.
Maintain a sound working knowledge of basic IT systems and peripherals, both personally and amongst practice staff
Maintain procedures for rapid rectification of basic system failures and reporting of those faults which cannot be managed locally
Monitor and maintain security systems associated with local data management facilities, including password protection and the utilisation of smart cards and back-up systems
Monitor GP Links activity and investigate and anomalies
Knowledge and understanding of the clinical system
Comply with QOF and enhanced service requirements and updating of records accordingly
Utilise technology-based tools as required by The Practice
Apply and embed The Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect their own work
Participate in audit where appropriate
Support the implementation of Primary Care Network and locality agendas
Follow and implement procedures to ensure compliance with the GDPR and Data Protection Act 2018
Level 5 or above, or equivalent Management experience ideally within a health or care setting
Proficient in key Microsoft Office applications
Proficient in the use of clinical IT systems (preferable but not essential)
Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff.
Knowledge of CQC and governance framework as they apply to services delivered in Practices or other settings.
Knowledge of Health and Safety requirements
Person Specification
Experience Essential
Experience in A GP Practice Use of EMIS Management and Leadership skills Understanding of QOF
Qualifications Essential
Leadership and Management experience Business and Administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Showell Park Health Centre
Address Fifth Avenue
Low Hill
Wolverhampton
West Midlands
WV10 9ST
United Kingdom
Employer's website https://www.showellparkhealthcentre.co.uk/ (Opens in a new tab)