About this role
Manage day to day operation on the call center and logisticsHire, train, and monitor telesales agentsImplement procedures to improve overall operations and meet SLA’s and sales targetManaging and optimizing call center Analyze key operations metrics to determine KPI and SLA for telesales agents
At least 2 year experience as Supervisor Telesales Car InsuranceHighly motivated & DisciplineReady to work under pressureHave a good communication skillResponsive and initiativeGood teamworkAbility to multitask and execute in a fast-paced, team-oriented and sales driven environmentWorking knowledge of managing telesales team using CRM & Telesales system