About this role
The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.
Key Responsibilities
Conduct outgoing phone calls to prospective customersCompose and send e-mail correspondence to prospective customersManage incoming e-mail correspondence and inquiries generated from e-commerce salesAnswer incoming telephone inquiries from prospective and existing customers generated from e-commerce salesCoordinate quotes for public and private bidsInform customers of current promotions or special salesManage and track e-commerce leads and sources in databaseAnalyze and summarize sales trends for sales management teamAssist customers with navigating website and placing orders onlineSuccessfully learn our products and servicesConvey the company’s focus on safety to employees and customersCreatively work with team members on sales strategiesRelentlessly create and drive weekly sales planStress Statewide network of companies delivering quality and on-time serviceMay conduct product training for customersPerform all other duties as assigned
Qualifications
2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a mustExperience in construction, traffic control or infrastructure industries preferredStrong presentation and communication skills, both written and oral, bilingual a plusExcellent computer and internet mining skills and experience with lead tracking softwareStrong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospectsExperience in developing quotes and preparing sales analysis reports for managementMust be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitudeHigh energy and self-motivatedMust be able to sit for long periods of timeExtensive computer and telephone use Team focused and support the company direction What You Will Love
Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.Eligibility for benefits starts on the 1st of the month following your hire date.Company-paid 50K basic life insurance coverage.Company-paid long-term disability (LTD) insurance.Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).Participation in the 401(k) retirement plan.Paid Time Off (PTO) and paid holidays.AWP named one of America’s Greatest Workplaces 2023 for DiversityThe salary range for this position is $42K - $52K
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.