About this role
Within the boutique, your main mission will be to deliver an exceptional first impression to all visitors while ensuring smooth front-of-house operations and administrative coordination, in line with Audemars Piguet’s standards, values and retail vision.
As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in creating a welcoming and seamless client experience while supporting the efficient execution of boutique operations and administrative activities.
In this context, you will be responsible for:
Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impressionActing as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standardsManaging incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-upCoordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journeySupporting the collection and accuracy of client information within CRM systems and visitor tracking toolsManaging the boutique appointment calendar and supporting scheduling coordination for the boutique teamMonitoring daily boutique traffic and maintaining accurate records and reportingEnsuring the boutique remains fully prepared and presented to the highest standards at all timesManaging hospitality materials and supporting inventory replenishment when requiredProviding administrative support through document preparation, filing, data entry and record managementSupporting logistics and shipment coordination while ensuring compliance with internal processes and documentation requirementsAssisting with invoice tracking, supplier coordination and administrative follow-up activitiesSupporting boutique maintenance coordination with vendors, consultants and internal stakeholdersActing as a key coordination point between the boutique, finance and support functionsSupporting communication and collaboration across teams to ensure operational efficiencyProviding support during events, activations and peak business periods to ensure seamless execution Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support rolesStrong customer-centric mindset with a passion for delivering exceptional client experiencesExcellent organizational skills with the ability to manage multiple priorities in a fast-paced environmentExperience coordinating appointments, schedules or front-of-house activitiesStrong interpersonal and communication skills with the ability to engage clients and stakeholders professionallyHigh level of professionalism, attention to detail and administrative disciplineProactive, reliable and service-oriented approach with strong problem-solving abilitiesExperience in administrative coordination, logistics support or office administration is an advantageProficiency with Microsoft Office applications, CRM systems and administrative toolsExperience working with procurement, invoice management or purchasing systems is a plusAbility to work effectively across multiple functions and support both front-of-house and back-office activities Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.