About this role
Job summary
Heacham Group Practiceare looking to recruit an organised, caring and reliable person to join our experienced reception team to work across our two sites, Heacham and Snettisham surgeries. This position is offered on a part-time basis, for approximately 15 hours per week.
Main duties of the job
You will be a key member of our reception team carrying out the following duties:
Answering calls into the surgery and dealing with enquiries. Managing patient requests/online queries via email and our website. Speaking with patients face-to-face at the reception desk,signposting patients to the correct service. Booking appointments. Amending clinics as required. Handling medical information discretely and confidentially. Maintaining records. Other reception duties as required.
About us We area small, friendly GP practice, with two surgeries at Heacham and Snettisham, serving approximately 7,500 patients. Our clinical team includes 2 GP partners, 3 salaried GPs and very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Essential
Previous experience of working in a GP Surgery would be preferred, but training can be given. Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues annual leave/sickness.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 45 Station Road
Heacham
Kings Lynn
Norfolk
PE31 7EX
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)