Front Desk Agent @ AccorHotel

We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.

Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnelAnswer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesySchedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detailPerform administrative tasks including data entry, filing, document preparation, and record managementCoordinate with various departments to facilitate smooth office operations and information flowManage incoming and outgoing mail, packages, and deliveries with care and organizationMaintain a clean, organized, and welcoming reception area that reflects the organization's professional standardsMonitor visitor access and ensure security protocols are consistently followedAssist with basic office maintenance, supply inventory management, and restocking as neededSupport other administrative staff and team members as required to meet organizational goalsHandle inquiries and resolve basic issues with empathy and problem-solving skillsAdapt to changing priorities and work flexibly in a fast-paced environment Excellent verbal and written communication skills in both Arabic and EnglishStrong multitasking abilities and time management skillsCustomer service orientation with a friendly, professional, and empathetic demeanorExcellent organizational skills with the ability to prioritize tasks effectivelyAbility to work in a fast-paced environment while maintaining attention to detailProfessional appearance and strong phone etiquetteBasic problem-solving abilities and resilience in handling challenging situationsAdaptability and willingness to learn new skills and technologiesKnowledge of office management systems and visitor management protocolsPrevious experience as a front desk agent, receptionist, or in a customer-facing role (preferred)Experience in the hospitality, corporate, or customer service industry (preferred)Familiarity with appointment scheduling software and communication platforms (preferred)