About this role
Security Officer - Luxury Retail
Pay: £17.00 per hour
Location: Knightsbridge, London SW1
Hours / Contract: Full time, Permanent
About GMS
For over 20 years, GMS has grown into one of the UK's leading security specialists, protecting people, property and brands nationwide, from Glasgow to Portsmouth, Manchester to London. As an SIA Approved Contractor with ISO 9001 and ISO 45001 accreditation, we're trusted to deliver quality and safety to the highest industry standards.
We're an Armed Forces Covenant employer and a Disability Confident organisation, and we invest in our people through structured training, recognition schemes and genuine career progression. Our values, agile, sustainable, intelligent, collaborative and trusted, shape how we work and how we treat our team.
This role puts that expertise centre stage. You'll help launch an exclusive new Jaguar Land Rover flagship store in the heart of Knightsbridge, joining a small, hand-picked team setting the tone for a landmark luxury retail destination from day one.
What you'll be doing
Meeting and greeting customers with confidence and enthusiasm
Delivering exceptional customer service in line with luxury retail expectations
Providing a highly visible front-of-house security presence
Maintaining the safety and security of the store, colleagues, customers and assets
Responding professionally to day-to-day incidents and resolving issues calmly
Liaising with management, retail staff, contractors, emergency services and other stakeholders
Conducting routine security checks and maintaining accurate incident reports
Upholding the prestige of the Jaguar Land Rover brand at every touchpoint
What you'll need
A valid SIA Door Supervisor Licence (essential)
2 years' security experience (required)
A current Level 3 First Aid at Work (3-Day) qualification (preferred)
Experience in luxury retail, premium hospitality, corporate or another high-end customer-facing environment
Exceptional communication and customer service skills
An immaculate personal presentation and professional appearance
The confidence to engage with VIP customers and senior stakeholders
A calm head under pressure and sound decision-making
Strong attention to detail and excellent observational skills
A flexible approach to working hours
How we reward you
You'll earn £17.00 per hour, plus a company pension and referral programme. You'll also receive comprehensive induction and role-specific training before the store's official launch, preparing you to represent both GMS and Jaguar Land Rover to the highest standards.
What's next
If you're ready to be the face of a landmark retail launch, apply today.
(You'll need to reliably commute to or relocate to London SW1X before starting.)