About this role
Ensure that the bar is set according to standards and procedures
Take down food and beverage orders from guests and ensure that the orders are correct
Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature
Try to remember individual guest’s names and their preferences to extend a personalized service
Creation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.
Obtain guests’ feedback during operations to ensure satisfaction
Clear and tidy up bar counter after the departure of the patrons as quickly as possible
Report any complaints, incidents or other irregularities to management
apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.
Additional certification(s) in Food & Beverage will be an advantage Minimum 1 year of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel and Word
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
WHY WORK FOR ACCOR
Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.