About this role
We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mysuru, India. In this role, you'll be the backbone of our reservation operations, managing guest bookings with precision while maximizing revenue opportunities. You'll work in a fast-paced hospitality environment where your organizational skills, analytical mindset, and genuine passion for exceptional guest service will directly impact our success. This position offers the opportunity to collaborate with cross-functional teams while developing your expertise in revenue management and guest relations.
Process and manage room reservations efficiently while ensuring accuracy in all booking details and guest informationUtilize hotel reservation systems and booking platforms to maintain up-to-date occupancy records and room availability positioningApply revenue management principles and upselling techniques to maximize room revenues and optimize occupancy ratesRespond promptly to guest inquiries and resolve reservation-related issues with professionalism, discretion, and empathyMaintain and update corporate databases with guest bookings, ensuring guest records are accurate and accessible for future interactionsReview guest history and special instructions before creating guest folios to deliver personalized service for regular and VIP guestsPrepare and analyze monthly statistical reports, occupancy forecasts, and reservation trends to support strategic planningCoordinate with team members to ensure seamless reservation operations and maintain consistent service standardsApply corporate account numbers and rates according to company policy while monitoring business generated through respective corporate clientsSupervise and delegate tasks to reservation associates, providing guidance and support to ensure team efficiencyIdentify and communicate any operational concerns or opportunities to management that may affect hotel interestsHandle additional responsibilities as delegated by management with flexibility and a solutions-oriented approach Minimum 2 years of professional experience in Reservations, Front Office, Guest Services, or related hospitality rolesExcellent verbal and written communication skills in English; proficiency in additional languages is highly preferredStrong proficiency with hotel reservation systems, booking platforms, and property management softwareDemonstrated ability to multitask effectively while maintaining accuracy and attention to detail in a fast-paced environmentExceptional organizational and time management skills with strong data entry capabilitiesProven ability to handle guest requests with professionalism, problem-solving mindset, and customer service excellenceSolid understanding of revenue management principles, occupancy forecasting, and upselling techniquesStrong analytical skills with the ability to interpret reservation data and generate actionable insightsAbility to work collaboratively with cross-functional teams in a supportive and inclusive environmentCustomer service orientation with genuine empathy and commitment to creating positive guest interactionsDemonstrated ability to supervise and mentor team members while maintaining transparent communicationProficiency in managing corporate accounts and understanding corporate rate structuresFlexible approach to work with resilience in handling challenging situations and changing prioritiesStrong organizational acumen with the ability to prioritize multiple reservations and competing demands