About this role
We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.
Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standardsConduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standardsMonitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competencyLead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environmentCoordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requestsManage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfactionOversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance teamDevelop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiencyEnsure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operationsHandle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutionsPrepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growthMaintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill developmentReport maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner **Required Qualifications:**
Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environmentProficient computer literacy with competency in property management systems and Microsoft Office applicationsProven expertise in housekeeping operations, cleaning standards, and facility managementComprehensive knowledge of health, safety, hygiene, and environmental compliance standardsExcellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneouslyStrong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residentsCustomer service excellence with a solution-oriented mindset and commitment to operational excellenceDemonstrated ability to lead, motivate, and develop team members in a fast-paced environmentStrong attention to detail and quality assurance capabilities**Preferred Qualifications:**
Experience in a luxury hospitality setting or upscale residential propertyFamiliarity with sustainable and environmentally responsible housekeeping practicesExperience managing both hotel and residential housekeeping operations Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.