About this role
Summary of Responsibilities:
Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:
Assist the Front Office in all aspects of the department and ensure service standards are followedProvides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areasConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assignedCompensation: $86,000 per annum
Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetFluency in EnglishMinimum of 1 year previous proven supervisory experienceMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Micros-Fidelio Property Management System an assetShould possess or seek certification in basic first aidStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint) All your information will be kept confidential according to EEO guidelines.