About this role
We're looking for an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hotel team in Istanbul, Türkiye. This is an excellent opportunity for an experienced Duty Manager to step into a leadership role and further develop your skills while working alongside our Operations Manager and hotel leadership team. As Assistant Front Office Manager, you'll be at the heart of our guest experience, leading by example, supporting and developing your team, and ensuring the smooth day-to-day operation of the Front Office. You'll bring energy, fresh ideas, and a hands-on approach while helping to create a positive and inclusive team culture where every team member feels valued and supported.
Lead and mentor the front office team, fostering a collaborative environment that encourages professional growth and developmentOversee daily front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and attention to detailDeliver exceptional guest service by ensuring every interaction reflects our brand standards and creates memorable experiencesSupport team training, development, and rostering to ensure optimal staffing and service deliveryManage guest concerns and complaints with empathy and a solutions-focused approach, maintaining composure in fast-paced situationsUtilize the Property Management System (Opera Cloud or similar) to manage reservations, guest profiles, and operational reportingAnalyze front office metrics and performance data to identify opportunities for improvement and operational efficiencyCollaborate with other departments to ensure seamless guest experiences and coordinated hotel operationsMaintain accurate documentation, reports, and records in compliance with hotel procedures and standardsTake ownership of initiatives and projects that enhance guest satisfaction and team engagement Previous experience as a hotel Duty Manager or in a similar front office leadership roleDemonstrated passion for hospitality with a genuine commitment to delivering exceptional guest serviceStrong communication and interpersonal skills with the ability to lead by example and inspire a high-performing teamExcellent organizational and problem-solving abilities, with the capacity to remain calm and solutions-focused in a fast-paced environmentProven experience supporting team training, development, and day-to-day operational managementProficiency with Property Management Systems, particularly Opera Cloud or similar platformsKnowledge of front office operations, procedures, and guest complaint resolutionAbility to analyze data and generate insights to drive operational improvementsA go-get-it attitude with confidence, initiative, and the ability to take ownership of responsibilitiesBold and curious mindset with fresh ideas and a commitment to continuous improvementFlexibility to work a rotating schedule, including mornings, evenings, weekends, and public holidaysValid work authorization to work in TurkeyMultilingual abilities are highly desirable, particularly English and TurkishBudget awareness and cost control mindset