About this role
MAIN DUTIES AND RESPONSIBILITIES
Operations & Programs
Oversee daily operations of the Sports Academy, ensuring facilities are clean, safe, and fully operationalDevelop, implement, and enforce academy policies, procedures, and service standardsPlan and coordinate sports programs, classes, training sessions, tournaments, and eventsMonitor equipment condition and ensure timely maintenance and replacementTeam Leadership & HR
Recruit, train, schedule, supervise, and evaluate instructors, coaches, and support staffCreate staff schedules and manage attendance and payroll coordinationFoster a positive, performance-driven, and collaborative team cultureKeep the team updated on industry trends in sports, fitness, and wellnessGuest Experience & Service Quality
Ensure exceptional customer service standards and promptly resolve guest concerns or complaintsActively engage with guests to promote participation in academy programsCollect and analyze guest feedback to improve services and offeringsFinancial & Administrative Management
Prepare, manage, and monitor the Sports Academy budget, revenue, and expensesSupport initiatives to increase participation, program enrollment, and revenueManage supplier and contractor relationships for equipment and facility servicesHealth, Safety & Compliance
Ensure full compliance with health, safety, and risk management regulationsConduct regular inspections and audits of facilities and activitiesEnsure all emergency procedures, CPR/AED readiness, and incident reporting standards are met Sincerity & Transparency
Act with professionalism, integrity, and accountabilityMake sound decisions in challenging situationsMaintain confidentiality and conduct business fairlyReliability & Loyalty
Deliver on commitments and work effectively both independently and within a teamMaintain a positive, approachable attitude toward guests and colleaguesPromote teamwork across departmentsExcellence in Hospitality
Commit to high-quality service and strong financial performanceTake ownership of operational resultsAdhere to Rixos Policies & ProceduresQuality Management & Innovation
Strive to exceed guest expectationsContinuously seek improvement and innovationProvide constructive feedback and encourage staff developmentSKILLS
Strong leadership and people management skillsExcellent communication and interpersonal abilitiesOrganizational and problem-solving skillsFinancial awareness and operational planning capabilityQUALIFICATIONS
Bachelor’s degree in Sports Management, Business Administration, or related fieldValid certification in group fitness, personal training, or sports coaching from a recognized body (ACE, NASM, ACSM, AFAA, or equivalent)Current CPR / AED certification What We’re Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits:
Competitive salary and performance-based incentivesAccommodation and meals providedOpportunities for professional growth within the Rixos and Accor networkAccess to world-class resort amenitiesRixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.