About this role
Review the reservation book and prepare for each meal period; ensure menus are clean and in excellent conditionAnswer phones promptly and courteously within three rings; provide accurate information about menus, pricing, and daily specialsTake reservations accurately, collecting all necessary details (date, time, party size, name, special occasions, dietary requirements) and enter directly into the reservation systemNotify supervisors of large parties (6+) and any special requests or occasionsDistribute reservations equitably among servers with all relevant information, including birthdays, anniversaries, and special requestsMaintain comprehensive knowledge of all food and beverage menus, including ingredients, preparation methods, pricing, and daily specialsGreet guests warmly at the entrance, introduce yourself, and escort them to their tables with professionalismSeat guests courteously, present menus, introduce their server, and ensure their comfortEngage with departing guests to gather feedback on their experience and bid them farewellAddress guest inquiries accurately and escalate complaints to management immediatelyMaintain hostess station presence at all times and assist team members during busy service periodsRelay staff absence or tardiness notifications to supervisorsRecord all messages and communications on appropriate documentation; maintain confidentiality of personal information Secondary school education or equivalent qualificationFluent in English and Mandarin (written and spoken)Minimum 2 years' experience in a similar hospitality roleFood & Beverage certification (preferred)Experience in the Maldives is an advantage What is in it for you:
Employee benefit card offering discounted rates in Accor Hotels WorldwideDevelop your talent through learning programs by Academy AccorOpportunity to grow within your property and across the world!Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS