About this role
As a Duty Manager, you will:
Act as the go-to leader onsite, ensuring smooth daily operationsBe present in public areas, leading by example and resolving guest issues promptlySupervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordinationSupport the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasksLead and motivate the team to deliver exceptional serviceMonitor guest feedback and handle escalations with professionalismEnsure safety, cleanliness, and service standards are maintainedBe part of the Duty Management rota, including early, late and weekend shifts We’re looking for someone who:
Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacityIs confident, approachable, and hands-onCan multitask and remain calm under pressureIs tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)Understands the basics of health & safety and GDPR proceduresHas strong communication skills and is fluent in English (other languages are a plus)Has the right to work in the UK and is flexible to work different shifts based on business needs By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.
We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.