About this role
Strategic orientation
Accountable to implement the strategy aligned with each brands / regions
Definition and management of projects roadmap & rollout for hotels within his / her scope
Follow-up of projects, rollouts, and openings for hotels within his / her scope
Global animation / Governance / Activities
Relationship Management with hotel owners and GMs
Represent Accor and negotiate with partners to reach a homogenous Tech and Guest technology environment
In charge of hotel animation by regular on-site visit and building strong relationship with owners & GMs
Responsible & working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs
Deploy and Design new installations and solutions deployment by managing local vendors
Deliver a Sales and Delivery plan for his portfolio of hotels in alignment with global roadmap & local needs
Deliver on a regular basis the service report for partners to measure quality of services related to the fees paid for our services
Engage with our Operations to manage the portfolio and aligned expectations of services
Empower the deployment of brand standard solutions and ensure the practices are understood and adhered
Works closely with regional teams sitting in Power Brand (Tech rollout, Accor apps) through Tribe organization to deliver the full scope of service to our hotels.
Challenge the SLA execution delivered by other BU within BD&T. Working closely with CARE, Tech Rollout teams to deliver the services to hotels. Is accountable of the end-2-end service
Representing our L&L division externally by participating in communities, events and any other professional meeting linked to digital & technology
Visit hotels, conduct Tech performance audits, audit Tech installations, report gaps in environment or guidelines and determine remediation plans as needed
Full participation, implementation and support in PMO project responsibilities and hotel integrations as required
Escalation point of contact.
Escalation point for GM, VPO & hotel owners including for other services provided by other BD&T BU such as Care.
Responsible to track quality & performance KPI covering projects, openings & support
Source new solutions and ideas as well as raise our tech & innovation visibility externally.
Innovation
Brand tech standards and specifications
Bachelor or Master computer sciences or Hospitality Management
5+ years experience in Tech – Support Management or Service Delivery Management
Experience in tourism or hospitality industry
In-depth expertise on project management and customer relations
Strong communication & negotiation skills, organizational & project management skills
Ideally in-depth knowledge of hotel IT environment: infrastructure, cloud, windows etc
Financial and Analytical skills
Highly proficient in written and verbal English and French
International culture, travel availability