About this role
What you’ll do…
Deliver a warm, friendly and memorable welcome to every guest, creating a first impression that reflects The Hoxton's personality and style.Manage guest arrivals, departures and room allocations efficiently while ensuring accuracy in all Front Office procedures.Build genuine connections with guests, anticipating their needs and creating personalised experiences throughout their stay.Handle guest enquiries, requests and feedback with confidence, professionalism and a solutions-focused attitude.Maintain an excellent knowledge of the hotel, local neighbourhood and city to provide recommendations and enhance the guest experience.Promote hotel facilities, restaurants, bars and experiences while identifying opportunities to upsell rooms and services. What we’re looking for…
Individuals. You're looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.You're not precious. We leave our egos at the door and help get things done.You're up for doing things differently and trying (almost) everything once.If we got stuck in a lift together, we'd have a good time and share a few laughs.You want to be part of a team that works hard, supports each other and has fun along the way.Previous experience in Front Office or Guest Services within a hotel environment is preferred.Knowledge of Opera Cloud or similar Property Management Systems.Excellent communication skills with a confident, friendly and professional approach.