About this role
What you’ll do…
Manage the hotel's Accounts Receivable function, including city ledger, credit accounts and direct billing transactions.Prepare and issue invoices to corporate clients, travel agents, event organisers and other business partners in a timely manner.Monitor outstanding balances and follow up on overdue accounts to ensure timely collections and healthy cash flow.Reconcile customer accounts, investigate payment discrepancies and resolve billing queries efficiently.Process receipts, allocate payments accurately and maintain up-to-date customer account records.Review credit applications and ensure compliance with the hotel's credit policy and approval procedures.Prepare ageing reports, collection summaries and accounts receivable reports for management review.Coordinate with Sales, Reservations, Front Office and Finance teams to resolve account discrepancies and support guest satisfaction.Assist with month-end closing, account reconciliations and internal and external audit requirements while ensuring compliance with company policies and financial controls. What we’re looking for…
Individuals. You're looking for a place where you can be you; no clones in suits here.Passion for hospitality with a strong commercial and customer-focused mindset.You're organised, analytical and committed to maintaining accurate financial records.You're not precious. We leave our egos at the door and help get things done.You're proactive, detail-oriented and capable of managing multiple priorities in a fast-paced environment.You enjoy building positive relationships with both internal teams and external customers.Previous experience as an Accounts Receivable Executive, Credit Executive or Finance Executive within a hotel or hospitality environment.Strong knowledge of accounts receivable processes, credit management, billing, collections and account reconciliations.Experience with hotel PMS, financial systems/ERP and Microsoft Office, particularly Excel.Excellent numerical, analytical and problem-solving skills with strong attention to detail.Good communication and negotiation skills with the ability to handle customer queries professionally.Bachelor's degree in Commerce, Accounting, Finance or a related discipline; professional accounting qualifications will be an added advantage.