About this role
What you’ll do…
Manage new and existing individual rooms reservations through telephone, email, and website reservations.Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.Keep an eye on our booking channels.Maximise revenue and identify sales opportunities.Work with corporate clients/bookers and agents.Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.Communicate with the front office and restaurant teams to facilitate the guests’ stay.Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met. What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.You’re not precious. We leave our egos at the door and help get things done.You’re up for doing things differently and trying (almost) everything once.If we got stuck in a lift together, we’d have a good time and share a few laughs.You want to be part of a team that works hard, supports each other, and has fun along the way.Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations.0–2 years of hotel reservations or Front Office experience.You’re great with computers and on the phone.Passion for exceeding guest’s expectations.Excellent organisational and communication skills with a high level of accuracy.Ability to work independently, prioritise work and ask for clarification when needed.