About this role
What you’ll do…
Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues.Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems.Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals.Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime.Coordinate with external vendors for software updates, maintenance and AMC activities.Maintain IT inventory, software licences and asset registers.Perform regular system backups and support data recovery processes.Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements.Support audio-visual equipment for meetings, conferences and hotel events.Maintain documentation of IT procedures, system configurations and incident logs.Participate in IT projects, system upgrades and new technology implementations.Provide training and guidance to Heartists on IT systems and best practices. What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.You’re not precious. We leave our egos at the door and help get things done.You’re up for doing things differently and trying (almost) everything once.If we got stuck in a lift together, we’d have a good time and share a few laughs.You want to be part of a team that works hard, supports each other, and has fun along the way.Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline.2–4 years of IT experience, preferably within the hospitality industry.Good knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting.Exposure to hotel applications such as PMS, POS and back-office systems is an advantage.Understanding of basic cybersecurity principles and data protection.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.