About this role
Here is where your greatest challenge awaits you:
Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.
Your mission:
Group booking requests
Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)Advise and recommend the hotels that best suit client needs and Accor sales prioritiesStay organised and multi-task to handle several enquiries at onceRelationships
Maintain strong, professional relationships with customers, hotels and sales teamsIncrease sales and improve confirmation and realization ratiosNegotiate prices with clients and hotelsGSE strategy
Support the implementation and achievement of the GSE strategy and targetsStay up to date on market information, trends and competitorsMake full use of the GSE tools – Back You and Anais (Salesforce)Attend internal and external M&E and sales events when requiredTools and teamwork
Work with Salesforce (Anais) and Back You – full training providedWork within a team with a proactive, result-oriented approach and strong customer focusHelp drive conversion and achieve the annual M&E targets And you?
2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.Fluent English, Spanish is a plusstrong M&E market knowledge (UK / ENA)Good organizational skills and geographical knowledge of EuropeProficient in Excel and PowerPoint Accor dares to impact:
- the world
Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.- your career:
We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
What’s in there for you?
Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leadersPackage of benefits and perks of working for AccorWork in a multi-national teamHybrid way of workingTalent development opportunitiesAccess to a comprehensive training catalogue within our Accor AcademyOption to further develop and grow in- and outside of the region or globallyVarious ESG activities & initiatives
If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.
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