About this role
You work in the Revenue Management on Demand department supporting the Commercial Services team in various projects, ensuring comprehensive insights and strategies to optimise product offerings and enabling successful roll out of the team roadmap.
Product:
Provide support for hotels by performing IDeaS healthchecks and/or coaching. Support can be requested by hotels directly, identified through hotel performance or using RMS alerts on configuration.
Maintain regular reports outlining trends, customer feedback, and market insights.
Conduct market research to identify customer needs, competitor offerings, and industry trends. Summarize findings and present actionable recommendations to the team.
Communication:
Supports the communication to the RM team with aim that information is clearly understood and instructions are applied accordingly.
Collaboration:
Participate in key Accor projects and help deliver company ambition.
Collaborate with the Product & Services team and ensure alignment with business objectives.
Strong understanding of RM and BI platforms, along with revenue management principlesAbility to communicate complex data insights in a clear and compelling wayProven project coordination skills with the ability to manage multiple prioritiesStrong problem-solving capabilities combined with a customer-focused mindsetExperience coordinating user acceptance testing and managing feedback processesProactivity with strong influencing and persuasion skillsFlexibility and ability to adapt Customer-focused approach with a commitment to delivering valueExcellent communication skills, both written and verbalStrong collaboration and interpersonal skillsAnalytical thinking with a strategic mindset Our Commitment to Diversity & Inclusion:
We are an inclusive company. Our ambition: attract, recruit, and promote a diverse range of talents.
Why Accor?
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.