About this role
Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.
Primary Responsibilities
Business Performance
Support the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to OwnerOperation
Develop, recommend, implement and manage the operational department’s annual and long-term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeTeam Management
Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managersIdentify and develop team members with potentialConduct performance review and manages performance issues that arise within the operations departments management teamConstantly monitor team members performance, attitude and degree of professionalism. At least 3 years of experience as a General Manager preferably within Vietnam;Proven ability to drive a dynamic team with enabling and collaborative leadership style;Strong knowledge in Sales & Marketing, F&B, Finance and a people-centric person. Employee benefit card offering discounted rates at Accor hotels worldwide;Develop your talent through Accor’s learning programs;Opportunity to grow within your property and across the world;Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.