About this role
ABL is looking for a Field Application Specialist in Spain to:
Provide 1st and 2nd level application support for our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS…) and for device installationSupport our affiliates and distributors in all application-related tasks, including installation, demonstration, on-site validation, training and troubleshootingEnsure that product updates, complaint handling and post marketing surveillance are dealt with efficiently and effectivelyDevelop and conduct product and application training Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligence regarding competitive information and new sales opportunitiesFeedback information to Product Marketing, Scientific, Technical, R&D, QM and other teams across the organisation as appropriate to help in the accurate marketing / further development of our productsTake responsibility for the application-related collaborationsSupport organisation and take part in user group meetings, workshops, and exhibitions Degree in Chemistry, Biochemistry, Molecular Biology, Genetics or Medicine or vocational training with specialisation in aforementioned subjects A minimum of 3 years hands-on experience in the areas of Sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist would be idealUnderstanding of data analysis, software applications and/or bioinformatics tools and programsAbility to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrationsEffective communication and teaching skills, especially in the context of online trainingClear vision of and commitment to providing exceptional customer servicePragmatic, problem-solving and deadline-oriented approachCollaborative, analytical, structured and thorough work styleWillingness to travel (up to 80%)Excellent English and Spanish language skills; knowledge of other European languages advantageous (French...)